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Customer Service Manager

Location:
Bolingbrook, IL
Posted:
November 05, 2012

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Resume:

Denise Brown

Email: abpemr@r.postjobfree.com

Address:

City: Bolingbrook

State: IL

Zip: 60440

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced in managing high volume educational office. Great customer service skills.

Educational Background:

High School Dipolma from Morton East High School, Cicero IL 1/2001 to 6/1970 (General Studies)

Job History / Details:

Career Overview

Experienced in managing high volume educational office.

Great customer service skills.

Skill Highlights

Personable and approachable

Excellent memory for faces and names

Enjoy working with public

Professional Experience

October 2007 to October 2012

Sara Lee Downers Grove, Il

Assistant Manager

In this position, I acted in place of the manager when she was not available as well as taking sole responsibility for some of the managerial duties. SI supervised other employees, ordered merchandise and processed bill payments in addition to providing regular customer service.

January 2004 to July 2007

Johansen Farms Bolingbrook, Il

Store Manager

I worked part time for a number of years before accepting the manager position. I was responsible for store employees as well as ordering new merchandise and setting displays.

This job required me to plan for the needs of customers as well as resolving any issues that arose involving the merchandise.

December 1988 to December 2003

Morton College Cicero, Il

Public Assistance Specialist/ Adult Education Program Specialist

I held two positions within the College.

The first was as a Public Assistance Specialist. Recruited Public Aid Recipients for enrollment into Adult Education Programs that would eventually lead to employment. These programs were funded by a grant from the Illinois State Board of Education and required strict adherence to the rules of the grant. I filed quarterly financial reports as well as progress reports on student success.

The second position was that of an Adult Education Program Specialist.

This was a position that managed the enrollment of Adult Education Students, specifically Adult Basic Education, GED, and English as a Second Language. This involved approximately 800 students per semester at approximately 8 sites.

I enrolled these students through the College database and tracked class attendance. I also maintained required test scores and progress as well as working with instructors to insure that proper procedures were followed to be grant compliant.

Education

Morton College Cicero, Il

General Studies



Contact this candidate