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Customer Service Management

Location:
Macomb, MI
Posted:
November 05, 2012

Contact this candidate

Resume:

Kathleen Costanza

Email: abpelf@r.postjobfree.com

Address: ***** ***** ******

City: Macomb Township

State: MI

Zip: 48042

Country: USA

Phone: 586-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kathleen Costanza

49781 North Avenue, Macomb Twp., MI 48042

abpelf@r.postjobfree.com

*586-***-****

To obtain a position with a dynamic organization that emphasizes both quality and respect for human dignity while providing challenge, diversity, and opportunity for personal growth.

Academic Accomplishments

*MBA/Health Care Management, Baker Center of Graduate Studies- September 2012- GPA 3.78 (Cum Laude)

*Bachelor of Health Services Administration, Baker College- June 2010- GPA 3.62 (Cum Laude)

*Associate of Health Information Technology, Baker College- September 2009- GPA 3.53 (Cum Laude) RHIT eligible

Education Profile

*ICD-9C-M and CPT Medical Coding/Terminology

*Software - Microsoft Office Suite (Word, Excel and PowerPoint)

*Human Resource Management

*Accounting Concepts and Systems/ Healthcare Finance

*Management and Supervision

*Clinical Quality Assessments/Performance Improvement

Externships

*All Michigan Home Health Care 34935 Schoolcraft Road Livonia, MI 48150 (Spring 2010)

*St. John River District Hospital 4100 River Road East China, MI 48054 (Summer 2009)

*Southeast Michigan Surgical Hospital 21230 Dequindre Road Warren, MI 48091 (Summer 2009)

Affiliations-American College of Healthcare Administrators (ACHCA)

Professional Profile

*Well-rounded professional with extensive education in healthcare administration

*A strong leader, passionate about providing exemplary healthcare services

*Self-motivated team player, with outstanding problem solving skills

*Organized, dependable, self-motivated and extremely resourceful

*Excellent verbal and written communications skills

*15+ years of solid customer service experience

Licensure

*Nursing Home Administrator - Michigan, Licensed in 2011

*Cosmetologist - Michigan, Licensed in 1986/ Barber - Michigan, Licensed in 1981

Work Experience

*Barber/Cosmetologist, Johnnie`s Barber Shop, Macomb Twp., MI (2007- Present)

*Barber/Cosmetologist, Fountain View Barber Shop, Eastpointe, MI (2001- 2005)

Been employed in Barber/Cosmetologist Industry since 1981, add'l information available on request

*Adhere to state laws/safety regulations

*Participate in state inspections

*Flexible with schedules/work loads

*Establish/maintain interpersonal relationships

References Available Upon Request



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