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Manager Customer Service

Location:
Chesterfield, MO
Posted:
November 05, 2012

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Resume:

Title:Lee Hecht Harrison

abpeid@r.postjobfree.com

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Name: daniel panning

Address: ***** ******* ***** **

City: Chesterfield

State: MO

Zip/Postal Code: 63017

Country:

E-mail: abpeid@r.postjobfree.com

Primary Phone: 314-***-****

Background

Most Recent Job Title: Manager, Software Engineering

Most Recent Employer: Reed Elsevier

Career Level: Manager, Director Level

Availability or Timeframe: Immediately

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: MBA

Languages Spoken:

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles: Manager

Director

Specialist

Desired Job Types: Contract

Work Status: Full Time

Desired Shifts:

Desired Travel:

Category: Banking/Finance, Engineering and Research, Environmental, Financial

Planning/Services, General Management and Administration, Health Care Management,

Information Technology or Systems, International Business/Trade, Manufacturing/Industrial,

Materials/Inventory Management, Media/Publishing, Project Management

Company Size:

Company Type:

Industry:

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Copyright c 1997- Lee Hecht Harrison, Inc.

14645 KENDALL RIDGE DR.

CHESTERFIELD, MO 63017

314-***-****

DANIEL W. PANNING

abpeid@r.postjobfree.com

Senior IT Professional with 20+ years of experience managing software development

projects, integrating systems and providing operational support for applications.

Accomplished leader with strong problem-solving, planning, team-building, and project

management skills. Proven ability to recruit, develop, organize, motivate and retain a

diverse staff. Developed and managed technology systems for a platform serving over 300k

customers and producing in excess of $70M annual online revenue.

Reed Elsevier, Maryland Heights, Missouri 19962010

(previously MD Consult LLC and Harcourt

)

Manager, Software Engineering (2006 2010)

Managed the applications and systems for the loading and transformation of all content

for the MD Consult family of electronic products ( www.mdconsult.com,

www.nursingconsult.com, www.expertconsult.com ). These websites provide online access to

books, journals, citations, news, drug data and specialty publications for the

professional medical community. In collaboration with the business, led team which

developed application code in support of new business features. Used both agile and

waterfall software development techniques in support of new feature development. Developed

and monitored the content workflows and provided 2nd tier application support.

Led team through outsourcing of selected software development and support services.

Selected and hired both onshore and offshore contracting staff. Developed and executed

knowledge transition on existing applications for maintenance support and transitioned in-

house staff to new development activities. Succeeded in transforming the team from an

internal to a decentralized mix of internal and outsourced staff while continuing to

provide excellent customer service.

Directed and supported application development in multiple IT environments. Managed

porting of applications while consolidating hosting facilities to achieve cost reduction,

improved performance and reliability.

Provided supply chain management by evaluating vendor and internal/external product

supplier changes to determine impact on content, processes, workflow and technologies used

to provide data to electronic publishing platforms.

Led successful total technical re-architecting initiative that put in place an entirely

new content processing architecture for books. Converted the existing book player which

used static HTML files converted from Standardized Generalized Markup Language (SGML) to a

dynamically rendered XHTML from XML documents. The initiative included conversion and

ingestion of 400 medical textbooks into the new repository over a span of six months.

Set direction on application development strategy/architecture, managed the

implementation and provided 24/7 operational support and monitoring for a $3M electronic

product/platform ( www.boardcertifieddocs.com ). Migrated an existing alerting and email

notification function from WebLogic to WebSphere resulting in better reliability and

increased capacity which addressed limitations in saved search.

Launched a commercial subscription-based web application companion web site (

www.abmsdirectory.com ) supporting the professional accreditation product team.

Advised and helped business understand and assess impact of new content types and changes

to existing content feeds. Participated in business case development and estimated costs

and timelines for implementation and deployment of new application code and hardware.

Planned and executed upgrades for Oracle, Mark Logic, WebSphere and operating systems in

conjunction with application code releases for the XML repository. Performed release

management activities and coordinated with database and systems administrators. Reduced

and subsequently eliminated end user impact by reworking procedures and the application

code to support rolling releases.

Trained, mentored, and collaborated with the off-shore maintenance team to reduce errors

and outages in content processing of news article feeds and journal issue processing.

Identified and prioritized enhancement requests and defects to code and scripts based on

root cause analysis. Resulted in reassignment of all five editorial headcount to other

activities and reduced cycle time from an average of four days to less than 3 hours for a

journal issue. This also reduced the count of journal issues held up for reprocessing from

an average of ten per week to less than three per month.

Team Lead, Content Management (20002005)

Provided subject matter expertise and coordinated with consultant team contracted to re-

architect and replace existing content management system (CMS) with a new CMS.

Re-engineered all backend processes for the transformation and storage of content used in

customer-facing websites. Coordinated changes in processing, workflows, and rendering to

transition from SGML to Extensible Markup Language (XML) for each distinct content type.

Led initiative and provided technology direction improving the sequencing of the workflow

and processes required for local content authoring. Implementation in a new Vignette

content management system (CMS) led to increased reliability and reduction of support

calls.

Scrum master and technical lead (team of ten) consisting of data architect, project

manager, business analysts, architects and software developers which constructed a data

warehouse for royalty and usage tracking and reporting. Designed the reports, data tables

and implemented the data acquisition and transformation (ETL) using Oracle warehouse

builder and Business Objects.

Implemented a revised process for transforming and loading journal citations into an

Oracle database. Lead development team in porting the XML loader from WebLogic to

WebSphere and modifying Java code to address changes in the XML DTD used for the journal

citations. Added in the ability to support UTF-8 character set and specialized character

entities.

Senior Software Engineer

(19962000)

Responsible for the electronic document processing, transformation, and loading into a

database repository for the subscription-based MD Consult website (www.mdconsult.com)

Designed, specified and implemented systems and workflows from the ground up to take SGML

documents from various publishers and translate that content into web ready HTML.

Contributed to the initial design and implemented the database schema for storing and

delivering web pages using Oracle and Netscape servers.

Worked with the editorial staff to ensure that all content was rendered accurately, and

adjusted to changes in inputs as DTD specifications were modified. Reprocessed and

reloaded entire set of books and journals to adjust to changes in time for launch of the

product.

McDonnell Douglas Co

., St. Louis, Missouri 19801996Senior Technical Specialist, Production Systems Engineering

Developed and implemented new systems and automated factory operations and processes.

Installed new systems and performed systems integration; connecting computer-aided

manufacturing systems with machining centers, tube bending machines, water-jet cutters,

and composite filament winding machines. Authored business cases for the introduction of

new software and systems, and performed R&D studies on new manufacturing technologies.

Directed the installation and performed systems administration for the factory network and

computer equipment.

Programming: Perl, C, Java, J2EE, XML, XHTML, XSLT, SOAP, DTD s

IDE/Platforms: Websphere, WebLogic, Apache, Vignette, Documentum

Databases/Search: Oracle, Mark Logic, PL/SQL, XQuery, FAST, Verity

Hardware: X86 Wintel, SUN Sparc

Operating Systems: Windows, UNIX, Linux, Solaris

Washington University,

St. Louis, MO

Master of Business Administration (MBA),

emphasis in Economics and International Affairs

University of Toledo,

Toledo, OH

Bachelor of Science

Industrial Engineering (BSIE), emphasis in Computer Science

ACM American Association for Computing Machinery

WAC-STL World Affairs Council of Saint Louis

Daniel W. Panning Page of

PROFESSIONAL PROFILE

BUSINESS EXPERIENCE

TECHNOLOGY EXPERIENCE

EDUCATION

PROFESSIONAL AFFILIATIONS



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