Sharon Pratt

Email: abpeds@r.postjobfree.com

Address:

City: San Antonio

State: TX

Zip: 78218

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My objective is to display my vast customer service knowledge and utilize my previous experience and skills to improve customer satisfaction

Educational Background:

High School Dipolma from Macarthur high school, San Antonio TX 1/2001 to 6/2005 (n/a)

Job History / Details:

Professional Summary

My objective is to display my vast customer service knowledge and utilize my previous experience and skills to improve customer satisfaction

Core Qualifications

Self-motivated

Team leadership

Extremely organized

Reliable transportation

Fast learner

Detail-oriented

Efficient data entry

Excellent work ethic

Dependable and reliable

Self-sufficient

Lotus Notes

Microsoft Word

Microsoft Excel

Email

Internet Research

Telephone Skills

Customer Service

Data Entry

Experience

May 2012 to Current

Maximus San Antonio, Texas

Tech 2

*data entry Microsoft Word and Excel spreadsheets

*Emails

*Processing applications

*Training new employees on new project

*Making sure applications are complete

*Sending out documents clients have requested through 211

*Converting Excel spreadsheets and Word Documents into PDF

*Separating spread sheets using to different programs to ensure single client information

*Distributing work to coworkers

July 2011 to May 2012

West Corp universal city, tx

West Corp/CSR

*Answering numerous calls for a company called Frontier.

*Putting in new orders for Internet and home phones.

*Helping customers with billing issues

*Up selling and upgrading customers

January 2010 to February 2011

Yellow Cab San Antonio, T.X.

Dispatcher/Call Taker

*Answered numerous calls and emails resulting in data entry of clients personal information.

*Conducted price estimates and quotes to secure productivity levels and maximization of company profits.

*Skillfully assisted managers with handling complaints thus building a though skin for dealing with unhappy customers.

*Displays an ease at communicating, both written and orally to ensure customers needs and wants are always met.

December 2005 to January 2007

A&A Taxes San Antonio, Texas

Secretary

*Established schedules for an office of 4 people on average and verified appointments to assist the company in achieving maximum productivity.

*Mastered data entry Microsoft Word and Excel in many different aspects.

*Operated in the best interest of the owner and client at all times.

*Assisted in all administrative tasks throughout the office, to include filing, answering phones, taking messages, returning phone calls, scanning, mail outs, and answering emails.

*Performed personal assistant tasks including beverage assistance and picking up personal items from multiple places.

Education

2005 Macarthur high school San Antoino, Texas

High School Diploma

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