Charlene Cato

Email: abpe6e@r.postjobfree.com

Address:

City: Acworth

State: GA

Zip: 30101

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from DeVry University, Atlanta GA 1/2001 to 10/2012 (Health Management Technology)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Problem solver

Fast learner

Courteous demeanor

Energetic work attitude

Telephone inquiries

Multi-line phone usage

Strong client relations

POS systems expert

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer RelationsPresenting

Demonstrated strong communication skills through Claims Presentations.

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Earned Certificate of Appreciation for outstanding customer service.

Work Experience

October 2011 to Current

Empowerment Worship Worship Center Acworth, GA

Team Leader Missions

August 2008 to Current

United States Postal Service Atlanta, GA

Mail Handler

Transportation of mail from loaded trucks to designated postal areas.

July 2005 to September 2008

United States Postal Service Atlanta, GA

Window Clerk

Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Resolved product/policy issues and shared benefits of new technology.

June 1998 to July 2005

United States Postal Service Flushing, New York

Consumer Affairs Analyst

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information. Maintained 19 Post Offices and/or Sub-Contract Stations regarding Complaints and Claims on a daily basis.

Can type 45-50 words per minute.

Knowledge of Microsoft, Excel, Word, and Access

Knowledge of ordering and maintaining office supplies

Oversaw inventory and office supply purchases.

Handled, processed and distributed confidential customer's information.

March 1992 to June 1998

United States Postal Service Flushing, New York

Window Clerk

Earned management trust by serving as key holder, responsibly opening and closing store.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Assisted customers in person and via telephone.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Resolved product/policy issues and shared benefits of new technology.Dedicated to continuously improving sales abilities and product knowledge.

October 1988 to March 1992

United States Postal Service Flushing, New York

Mail Clerk

Process Mail for delivery to local Post Offices.

Educational Background

DeVry University Atlanta, GA

Health Management Technology

Continuing education in Health Management

Member of the Society Leadership Club

3.60 GPA.

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