MARK MCKNIGHT

Email: abpdy7@r.postjobfree.com

Address:

City: ACWORTH

State: GA

Zip: 30101

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proven Success in Systems Optimization and Strategic IT Solutions Accomplished systems administrator with 12 years of experience managing server infrastructures and data-center operations across multiple platforms (Unix, Linux, Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Educational Background:

High School Dipolma from Los Angeles Community College, Los Angeles CA 1/2001 to 1/1989 (General Education)

Job History / Details:

Career Overview

Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished systems administrator with over 18 years of experience managing server infrastructures and data-center operations across multiple platforms (Unix, Linux, Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Qualifications

LAN/WAN/NOC Administration

Project Management

Workflow Planning

Productivity Improvement

Database Design &

Management

Technical Support

Systems Installation,

Configuration & Upgrading

Security Solutions

NOS Patches &

Updates

Training & Mentoring

Work Experience

February 2012 to Current

Dublin, CA

System Administrator (Contractor)

Talari Networks, Epicor, DWMorgan, Elan, Sybase.

Providing technical and infrastructure support to the Executive and sales staff.

Providing hardware and software support.

In an HP Desktop and Laptop Windows 7 and MacPro OSX (Lion) environments.

Responsibilities include resolving technical issues as they arise.

Also support ed PBX, Video Conference systems,and handle all other technical infrastructure issues.

Windows 7 Deployment projects and end user support for both Windows 7 and legacy Windows XP applications.

Cronis, CA Unicenter, Service Desk Now are other tools used in these environments.

Providing hardware support for Dell desktops and laptops.

Daily desktop support duties consisted of monitoring the ticket key using Unicenter Service Desk web based ticketing system.

Responding to end users support for Windows based software, Windows XP and Windows 7, configuration, hardware related issues.

Imaging processes utilizing Ghost 11.5..

09/12/10 to 03/15/11

Monterey, Ca

Sr. Field Technician Team Lead

Responsibilities include utilizing Triactive ticket management system.

to monitor, prioritize and delegate tickets to the field engineers.

Provide hands on and phone technical support for the end user community of 300 plus here at the Dole Corporate HQ and surrounding area offices.

The environment here is strictly Windows and Windows based applications, including Lotus Notes 8.5.

Utilized Active Directory when required to reset Windows accounts.

Utilized Powershell for Imaging processes along Image X.

Utilized PXE for imaging process .Also used Nortons Ghost for imaging and backing up data.

Responsibilities also include generating statistical month end and weekly reports.

I currently have three field technicians that report directly to me.

06/23/10 to 09/08/10

South San Francisco, Ca

Desk Side Administrator

Daily support admin functions consisted of using AD to perform add, moves and changes to Active Directory and Exchange accounts.

ISA monitoring, running trace and system logs and transactions.

Providing hardware support for Dell desktops and Panos.

Daily desktop and helpdesk support duties consist of monitoring the ticket key using Track it web based ticketing system.

Responding to end users support for Windows based software, Windows XP, configuration, or hardware related issues.

Responsible for server, backups using Symantec Backup Exec, and all desktops.

Managing Vmware esx and utilizing Pano devices for desktop virtualization.

Was responsible for building and administering 2003 and 2008 servers.

Support, Iphone, Androids and Blackberry's.

Also was responsible for helping end users create and modify SQL queries.

Handled all Nortel, punch down, PBX and VOIP issues.

Also dealt with the company vendors when required.

Utilized PXE and Ghost for imaging process.

December 2009 to June 2010

San Jose, Ca

Bloomenergy.com

Day to day support admin functions consisted of using AD to perform add, moves and changes to Active Directory and Exchange accounts.

Providing hardware support for Dell desktops and Lenovo Laptops.

Daily desktop support duties consisted of monitoring the ticket key using Kace web based ticketing system.

Responding to end users support for Windows based software, Windows XP and Windows 7, configuration, hardware related issues and phone support for Iphones.

As part of the move project we were responsible for moving switches and cabling to patch panels, and testing network connections.

Responsible for server, backups usingSymantec Backup Exec, and all desktops at Comet.

Utilized Powershell for Imaging processes.

As team lead on deployment project, trained field technicians on processes for rolling out new desktops and laptops utilizing HPCM at Agilent.

December 2007 to October 2009

Santa Clara, Ca

Network/Desktop Support Team Lead

Assigns technicians to various task, tickets, and assignments, directs their activities, reviews and evaluates their work, and prepares performance reports.

Serves as a point of escalation for end users and IT support issues; investigates and brings resolution to end user issues leading to satisfaction.

Acts as liaison between our corporate office on the east coast and HCL management team on the west coast.

Manages queue of trouble tickets.

In this hands on roll, I was responsible for support management activities associated with the identification, prioritization and resolution of end-user support requests.

Hardware: Dell Power Edge 2950's and Compact Proliant servers, Extreme Wireless products, switches and routers.

All Windows, NT, XP, Windows 7, and Mac clients and infrastructure.

Imaging processes included Ghost 8.0 and Image X SCCM.

Also provided some support for Palms and Iphones.

January 2006 to September 2007

Mountain View, Ca

Desktop Support Manager/ Windows Administrator

Responsibilities include: administered the Windows 2003 Domain for the entire company.

Administered the Exchange 2003 mail server for the entire company.

Effective troubleshooting, repairing and upgrading of Windows XP, Mac, Linux and Windows platforms.

Administered BlackBerry server.

Supported Iphone, and Palms as well via IMAP.

Administered GoodLink server for company Treo 650's users.

Providing network and desktop support for 165 laptops, desktops and end users.

Creating and maintaining network and user accounts in Active Directory, Exchange 2003, Postini, Unix and Goodlink, F5 Firepass VPN, Checkpoint and Nagios.

Maintained Windows servers, patches, upgrades, etc.

Utilized PXE and Ghost for imaging process of client machines.

Managed Nortel VOIP and analogue phone support and account maintenance task through BCM.

Utilized SCCM for system management.

Managed GPO system wide and on specific end user machines.

Wrote and generated monthly reports utilizing SQL and other report generating tools.

Prepared, c.

May 2002 to December 2005

San Jose, CA

Independent Consultant

For the following firms: Bingham McCutcheon LLP, The Nursery Men's Exchange EMC/Legato, Ilog Inc, Coastal Berry, Gilead Sciences, 21st Century Insurance, Irwin Home Equity, Sol Industries, Inc, Charles Schwab and Co.:Provided phone and email support for Desktop and Laptop users.

Built and configured Exchange 2003 and Windows 2003 server with Active directory.

Supported Windows 2000 Pro, XP Pro, Mac, Microsoft server 2000 and Exchange 2000 in an administrator/desk side support role.

Responsibilities included maintaining the backups with Symantec Backup Exec.

Deployment projects included desktops, laptops and servers utilizing SMS Installer and Install Shield, Wise, SMS for deployments, Blackberry, Citrix, Vmware, Outlook, Lotus Notes, XP, Altiris, Bloomberg, and others.

March 2001 to January 2002

Cupertino, CA

System Administrator/Desktop Manager

System Administrator overseeing six NT 4.0/Win2k servers, one Exchange server, and one Goldmine Database server and 40 clients.

Performed backups using Veritas, and handled all other system maintenance operations.

Supported 40 users in corporate office as well as 30 remote users in the field using Cisco VPN.

Extensive usage of Active Directory to configure Win2k development servers.

SMS for pushing down Software, and remote access.

Writing and generating reports from Goldmine database using SQL queries.

Summary of Hardware and software:Blackberry 2.0 Devices in Exchange environment as well as Palm V, VII and IPAC.

Dell Power Edge Servers, Dell Latitudes, IBM ThinkPad's, Dell Desktops.

Software: Audix, Exchange, Outlook, and all other MS suite of office products, Visio, SAP Applications, Remedy, Ghost, PC Anywhere, and other applications.

Provided end user and technical support in this environment.

February 1998 to March 2001

Los Angeles, CA

PC/LAN Technical Analyst

Provided technical support to 1500 users/workstations in a Novell.

3.x/4.x /Winnt 4.0 environ ment.

Providing user support and training when necessary to users.

Troubleshooting.

Performing Novell administrative task when necessary, configuring printers, printers servers, creating user accounts and modifying account information.

Providing desktop support to all users, support Lotus Notes and Exchange.

Managed systems using SMS.

Project Lead: Coordinated rollout of 100 Winnt 4.0 workstations.

Configuring for Network access, installing all standard window applications and DOS applications.

Configured Netscape and emulation packages.

Provided training to users during course of rollout.

Education and Training

Los Angeles Community College,

Associate of Arts

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