Mayra Mercado

Email: abpdt4@r.postjobfree.com

Address:

City: ORLANDO

State: FL

Zip: 32824

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable, f riendly and responsible Sales Associate and Cashier with 1 1 years of experience working in fast-paced environments and adept at working in diverse retail environments . Solid team player with great positive attitude.

Educational Background:

High School Dipolma from INSTITUTO COMERCIAL DE PUERTO RICO, Mayaguez PR 1/2001 to 3/1995 (Business)

Job History / Details:

Career Overview

Personable, friendly and responsible Sales Associate and Cashier with 11 years of experience working in fast-paced environments and adept at working in diverse retail environments. Solid team player with great positive attitude.

Core Strengths

Large cash/check deposits

Floor set design and visual displays

Store maintenance

Inventory control

Credit card processing

Listening skills

MS Windows proficient

Fast learner

Strong client relations

Energetic work attitude

Opening/closing procedures

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

October 1999 to May 2011

WalMart Supercenter OrlandoFlorida

Cashier

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately balanced cash drawer after every shift. Replenished supplies, bags and other materials at each cash wrap. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Processed merchandise returns and exchanges. Directed calls to appropriate individuals and departments. Excelled in daily credit card application goals. Contributed to annual store sales of $1.7 million per year. Assisted customers in person and via telephone.

Managed wide variety of customer service and tasks to resolve customer issues quickly and efficiently.

Provided daily support as bilingual Spanish/English customer service representative.

Educational Background

1995 INSTITUTO COMERCIAL DE PUERTO RICO Mayaguez, Puerto Rico

Associate of Science Business

Associate's Degree in Business, Marketing and Communications Accounting, Finance and Statistics

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