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Customer Service Management

Location:
Cocoa, FL
Posted:
October 27, 2012

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Resume:

Saladin Khalilallah

Email: abpd6b@r.postjobfree.com

Address: **** ***** ****** **

City: Cocoa

State: FL

Zip: 32927

Country: USA

Phone: 321-***-****

Skill Level: Experienced

Salary Range: 55

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SAL KHALILALLAH

7359 Crepe Myrtle Ct Cocoa, FL 32927 571-***-**** abpd6b@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proven ability to CHANGE CAREERS SUCCESSFULLY, providing innovative and effective solutions to whatever task(s) I am given. In my previous position as a SUPPLY and PROCUREMENT professional I have an impressive track record of driving organizational performance through the alignment and execution of procurement operations and strategies within government and civilian environments while driving cost reduction and global inventory control initiatives. Solid knowledge of all phases of procurement management with expertise in maximizing profitability, vendor management, cost control, and strategic sourcing of materials, equipment, and commodity products for government programs.

* Highly disciplined and resourceful team leader with the exceptional capacity to multitask in a fast-paced environment and manage competing priorities with ease.

* Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels.

* Hands-on and system-driven management skills combined with excellent customer service, process improvement, and materials management intuition.

* Demonstrated ability to leverage knowledge and understanding of procurement and inventory management functions to drive material and resource requirements that provide positive results.

* Proven expertise in utilizing fact-based, process-oriented approach towards reaching aggressive goals in support of cost, profit, customer service and organizational objectives.

* Broad management capabilities, including people, process, and technology management.

* Currently pursuing Certified Associate in Project Management and Certified Federal Contracts Manager certifications.

PROFESSIONAL EXPERIENCE

MANTECH INTERNATIONAL, Kuwait/Uzbekistan/Kyrgyzstan 2003-2012

ManTech was founded in 1968 to provide advanced technological services to the United States government and has grown to a $3 billion company that provides the innovation, adaptability, and critical thinking for success in defense, intelligence, law enforcement, science, administration, and other fields throughout the nation and in many countries throughout the world.

Assistant Procurement Manager, Elevated Sensors (2008-2012)

Capitalized on procurement expertise and experience to transfer to the newly formed Elevated Sensors Program, assuming responsibility for leading the improvement and streamlining of goods and materials to the camp in accordance with all company policies and federal regulations.

* Slashed a two year pending order backlog by 85% within the first sixty days of joining the team by establishing standard operating procurement procedures and training programs resulting in reduced errors and procurement processing time.

* Procured an excess of $10 million of equipment and supplies in support of Operations Enduring and Iraqi Freedom.

* Drove an increase in competition for material bids resulting in the lowering of purchased goods and materials.

* Elevated the team`s compliance standing with the Defense Contract Management Agency`s contractor purchasing system review while improving customer relations and mission performance.

Procurement Specialist, Regional Support Center (2007-2008)

Transferred to the procurement team to support material acquisition needs for Operation Enduring Freedom, coordinating the procurement and delivery of all supplies and equipment and fostering positive relationships with vendors to improve delivery times, pricing, and product quality.

* Served as primary point of contact, improving site communications while increasing the number of purchase requisitions processed by over 300%.

* Slashed shipping charges by 30% by increasing the consumption of locally sourced materials.

* Implemented a GPS tracking system to monitor and track vendor information.

Shipping & Receiving Coordinator, Regional Support Center (2006-2007)

Directly responsible for the coordination of all shipping and receiving related functions to ensure mission readiness for Operations Enduring and Iraqi Freedom; supervised and trained a team of U.S. soldiers and three foreign nationals in the safe handling and storage of materials.

* Increased warehouse inventory turns by 60% while improving document management storage and efficiency with the implementation of electronic document storage.

* Assumed responsibility for the Cryptographic Controlled Items program, transforming the program to one with failing compliance to 100% compliance with U.S. Army regulations.

Senior Logistician, Air Force Contractor Augmentation Program (2003-2006)

Provided logistics support for Radar and Tactical Air and Navigational System maintenance teams in Uzbekistan, Afghanistan, and Kyrgyzstan during Operation Enduring Freedom with the implementation and enforcement of property control and procurement procedures throughout the area of operations. Trained new logisticians entering into the program; assisted in the startup of two maintenance sites within Uzbekistan and Kyrgyzstan.

* Utilized technology to improve operations and efficiency, utilizing a bar code scanner to reduce inventory lead-time from one week to four hours.

o Program was recognized as a benchmark program by the Defense Contract Management Association.

CABLE & WIRELESS, USA, Chantilly, VA 1999-2003

A former British Subsidiary that provided Internet backbone installation and service worldwide, was a leading global telecoms company providing a wide range of high-quality managed voice, data, hosting, and IP-based services.

Returns Materials Authorization (RMA) Administrator

Coordinated the shipment and return of spare and defective parts, responsible for ensuring worldwide installations within Europe, Japan, Jamaica, South Africa, and the Unites States are equipped with inventory and supplies vital to maintaining mission readiness. Managed a 24-hour replacement/repair operation. Supervised and trained two employees.

* Coordinated with manufacturers in arranging the repair or replacement of items within warranty, reducing costs by $800 million by avoiding new purchases and capitalizing on warranty terms.

* Improved department efficiency through the creation and enforcement of standard and effective operating procedures and material tracking mechanisms.

MILITARY EXPERIENCE

UNITED STATES AIR FORCE (Reserves), Lackland, AFB, San Antonio, TX 1998-2008

Medical Technician/EMT Instructor

Led and managed a team of 20+ medical technicians assigned to A Flight, monitoring and tracking weekend duties to ensure 100% compliance with attendance and duty fulfillment responsibilities. Delivered emergency medical technician (EMT) recertification training to squadrons throughout the nation with direct responsibility for providing top medical to patients at the Walter Reed Medical Center and Andrews AFB hospital locations.

* Honorably discharged in 2008.

UNITED STATES AIR FORCE (Active Duty), Elmendorf AFB, AK/Lackland AFB, TX 1991-1998

Medical Technician

Provided routine and emergency care and support to patients within the nursery, NICU, post- and ante-partum wards, emergency room, and trauma intensive care unit.

* Received advanced cardiac life support and neonatal resuscitation certifications.

* Nationally registered EMT and Alaska State Certified EMT.

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE, Business Administration,

Bellevue University, Bellevue, NE

BACHELOR OF ARTS, International Relations

American Military University

MASTER CERTIFICATE, Government Contract Management

Villanova University, Villanova, PA

CERTIFICATIONS & TRAINING

Certified Purchasing Professional (American Purchasing Society) Six Sigma Black Belt (Aveta Business Institute)

PROFESSIONAL AFFILIATIONS

Defense Acquisition University Alumni APICS Member American Purchasing Society

Member, Project Management Institute (Certification Associate in Project Management pending)



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