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Customer Service Administrative Assistant

Location:
Tracy, CA
Posted:
November 02, 2012

Contact this candidate

Resume:

Connie M Metz

Email: abpc8r@r.postjobfree.com

Address:

City: Tracy

State: CA

Zip: 95376

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Result-driven, proactive and resourceful administrative assistant with 25 years experience providing outstanding support. I am a high-performing motivated individual with excellent secretarial skills which include fast, accurate typing, editing and proofreading. I am an innovative problem-solver and provide enthusiastic customer service. I am very self-directed, detail-oriented and focused.

Educational Background:

High School Dipolma from Granada High School, Livermore CA 1/2001 to 1/1975 (General Education)

Job History / Details:

Career Overview

Result-driven, proactive and resourceful administrative assistant with 25 years experience providing outstanding support. I am a high-performing motivated individual with excellent secretarial skills which include fast, accurate typing, editing and proofreading. I am an innovative problem-solver and provide enthusiastic customer service. I am very self-directed, detail-oriented and focused.

Skill Highlights

Microsoft Word

Excel

QuickBooks

Scheduling Calendars

Preparing Correspondence

PowerPoint

Microsoft Outlook

Microsoft Access

Compiling Reports

Travel-Foreign/Domestic

Core Accomplishments

Research:

Investigated and analyzed several different visitor badging systems to facilitate a smoother and more updated procedure for the front lobby areas and visitor reporting

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental and outside use.

Training

Successfully trained several temporary staff hires for front desk reception duties and administrative floater responsibilities who became hired as full time staff.

Professional Experience

March 2007 to Current

Thoratec Corporation Pleasanton, CA

Administrative Assistant/Special Projects

Facilitate Ergonomics and Corporate Discount Programs.

Back-up Receptionist.

1/06 to 12/06

Employee Benefit Services Pleasanton, CA

Retiree Administrator

Administered Retiree insurance Handled retiree calls and inquiries regarding insurance Uploaded computer data files into company database Pulled and worked reports out of company databases Sent out letters re status of accounts.

6/05 to 1/06

Sears Tracy, CA

Sales Associate

Merchandising.

Assisting customers.

Performing out of stock tasks and replenishing the floor.

Fine jewelry sales.

4/05 to 6/05

Pier 1 Imports Tracy, CA

Sales Associate

Sales of house wares and furniture.

Perform opening and closing tasks.

1/04 to 5/04

Tri-Valley Conservancy Livermore, CA

Office Administrator

Paid bills, processed checks and payroll, made bank deposits.

Ordered all office supplies.

Researched all media types for upcoming advertising campaign.

Updated information into Access.

7/03 to 10/03

PG&E Livermore, CA

Scheduling Coordinator

Scheduled appointments between installers and clients.

Maintained database of inspections completed.

Answered phones for Supervisor and maintained calendar.

6/01 to 10/02

Gottschalks Finley Fine Jewelry Tracy, CA

Sales Associate/Fine Jewelry Specialist

Sale of fine jewelry.

Opening and closing procedures.

Excellent customer service and rapport.

7/88 to 5/02

LLNL Counter Livermore, CA

Administrative Specialist III

Interacted with high-level personnel in several federal/state government agencies Processed domestic and foreign travel requests, including arrangement of clearances Arranged incoming visits, including arrangement of clearances and hospitality Processed classified documents and maintained classified repository for R Division Maintained/updated and tracked information on several databases Ensured that all division personnel were in compliance with training requirements Processed weekly timecards Performed ergonomic evaluations Property management resource for R Division Independently routed telephone inquiries to appropriate personnel Screened, prioritized and routed incoming mail Acted as back up to other secretaries as required Performed data entry of purchase orders Computer system resource person/trainer Business References: Name Office Phone Employer Title Fred Milanovich 925-***-**** LLNL Project Manager Sheila Siegel (925) 422-8.

Additional Information

Additional references available upon request



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