Resume

Customer Service Maintenance

Location:

Oklahoma City, OK

Posted:

October 30, 2012

Contact this candidate

Resume:

Veronica Condrey

Email: abpc4x@r.postjobfree.com

Address:

City: Oklahoma City

State: OK

Zip: 73141

Country: USA

Phone: 575-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My current goals are to finish my Bachelors in Nutrition and Kinesiology, start and finish my Master sin nutriotion with a license as a registered dietician and to get accepted to a chiropractic college. I hope to someday open my own health and wellness center that sees the whole picture that is the human body. For now, though I need any job that will help me support my family while I get through schoo;

Educational Background:

High School Dipolma from University of Central Oklahoma, Edmond OK 1/2001 to 10/2012 (Nutrition, Dietetics and Food Management; Kinesiology)

High School Dipolma from Community College of the Air Force, Edmond OK 1/2001 to 10/2012

High School Dipolma from AIr Force Technical School, Edmond OK 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 3 years client interface experience.

Core Strengths

Inventory control

Store maintenance

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Problem solver

Active listening skills

Quick learner

Proficient in cash management

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing aircraft reliability, system maintenance trends, data deficiency trends, and training trends

Customer Service

Researched, calmed and rapidly resolved client conflicts

Answered customer inquiries

Designed/delivered requested trend reports in a timely manner

Devised/ Implemented training on new customer software and programs

Customer Interface

Greeted customers upon entrance and handled all inquiries

Assisted customers over the phone regarding software use, data entry, and applicable inquiry procedures

Database Maintenance

Managed several office databases and programs and verified, edited and modified aircraft, systems, and member training information

Recognition

Selected as Airman of the Quarter at Squadron and Group level for commitment to training/serving my fellow airman, integrity, and excellence in all tasks performed.

Work Experience

April 2011 to January 2012

USAF Holloman AFB, NM

Deficiency Analyst

Updated/maintained program databases on daily basis

Generated reports on weekly, monthly and quarterly basis and upon request from customer

Tracked systems maintenance, system reliability, aircraft reliability, flying hours programs, accuracy of data entry as well as member training deficiencies

Designed member training on new products, established/tracked/maintained training requirements

Trained 100 personnel on new programs

Answered questions while maintaining knowledge of current product dissemination and customer needs

Worked as a team member performing product assistance and cleaning while providing excellent customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and office.

April 2005 to June 2007

USAF Osan, Korea

Assistant Dedicated Crew Chief (F-16)

Serviced aircraft.

Performed end-of-runway, postflight, preflight, thru-flight, and phase inspections.

Performed integrated combat turns and hot pit refuels.

Advised on problems maintaining, servicing, and inspecting aircraft and related aerospace equipment.

Used technical data to diagnose and solve maintenance problems on aircraft systems.

Interpreted and advised on maintenance procedures and policies to repair aircraft and related equipment.

Troubleshot and maintained aircraft structures, systems, components, and related equipment.

Removed/ installed aircraft components.

Conducted functional tests of repaired components and systems. Adjusts, aligns, and rigs aircraft systems.

Supervised and performs aircraft jacking, lifting, and towing operations.

Inspected aircraft structures, systems, components, and related systems. Supervised and performs aircraft and component inspections.

Interpreted inspection findings and determined adequacy of corrective actions.

Inspected and checked components for clearances, tolerances, proper installation, and operation.

Inspected and operated powered and nonpowered aerospace ground equipment.

Inspected and identified aircraft corrosion for prevention and repair. Reviewed maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation. Inventoried and maintained aircraft equipment.

Performed/assisted flight chief, production superintendent, expediter, crew chief, repair and reclamation, and maintenance support functions. Coordinated maintenance plans and schedules to meet operational commitments.

Supervised and assisted in launching and recovering aircraft.

Reviewed maintenance data collection summaries to determine trends and production effectiveness.

Performed staff and supervisory management functions.

August 2011 to December 2011

USAF Holloman AFB, NM

Holiday Party Planning Committee President

Outlined detailed budget requirements for successful Holiday Party execution

Handled upwards of $5000 in transactions from fund raisers, party ticket sales, catering and building payments, prize purchases, subsidizing party ticket costs, and open bar fees

Arranged for catering, location, decorations. games and entertainment, prizes and more

Designed marketing to promote Holiday Party support and attendance, Party was sold out and building filled to capacity

Designed more than six separate fund raisers to support the Holiday Party, raised more than $5000 dollars

Generated enough funds to begin planning 2012 Holiday Party!

Generated leads for new sales through telephone and email contact with customers.

Every AF member in attendance from junior to senior leadership claimed it was the best Holiday party they had ever attended

July 2007 to September 2008

USAF Aviano, Italy

Office Clerk

Worked as a team member performing report editing, product assistance and cleaning while providing excellent customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

Assisted customers in person and via telephone.

Generated office inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Replenished office supplies as needed,

Generated "wish list" of supplies for approaching Fiscal Year

Guaranteed positive customer experiences and resolved all customer complaints.

Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Communicated all merchandise needs or issues to appropriate supervisors.

Created new processes and systems for increasing customer service satisfaction.

September 2008 to January 2010

USAF Aviano, Italy

Dedicated Crew Chief (F-16)