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Customer Service Assistant

Location:
Olympia, WA
Posted:
October 28, 2012

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Resume:

IT Specialist / Adam-of-All-Trades (Tumwater / Olympia)

Date: 2012-10-27, 9:42PM PDT

abpc14@r.postjobfree.com

D. Adam Dunkin

Olympia, WA

360-***-****

abpc14@r.postjobfree.com

OBJECTIVE:

My goal is to obtain a position which utilizes my specific talents, skills and abilities while contributing to my community in a positive way.

QUALIFICATIONS:

● Eleven years experience working in customer service.

● Ten years experience in skilled/Tech-based labor.

● Experienced writing in: HTML, HTML 5.0, JavaScript, PHP, CSS, XSS, SQL, PL/SQL, Java, Python, Assembly, C, and C++.

● Chinese language experience.

EDUCATION:

Awarded a Bachelor's Degree in Computer Information Systems 2004-2011

Minor in Business; Humboldt State University; Arcata, CA

EMPLOYMENT:

Business Intelligence Consultant 2011-Present

Reconfigured Data Structures, Designed and implemented ETL

Processes, Built dynamic web portals and database connections, Analyzed

data and created visual interpretations of correlations and efficiency models.

Transcript Supervisor, Humboldt State University, Arcata, CA 2007-2008

Operated the outgoing transcript office, helped customers directly, trained multiple employees, received and receipted requests. Managed daily agenda and work division.

Barista, Starbucks, Ukiah, CA 2007-2007

Customer care, drink preparation and coffee bar set up/break down,

operated cash register and wireless intercom, washed dishes, and helped to

train new employees.

Oral English Professor, Xi'an, China 2007-2007

Designed and taught 80 students level 2 and level 3 oral English curriculum, engaged students with new experiences and helped spread the benefits of cultural diversity.

Student Assistant / Information Specialist, HSU, Arcata, CA 2006-2007

Customer care, answered telephones, scheduled appointments, various computer related tasks, extensive filing and alphabetizing, receipting, special delivering tasks, moderate / heavy lifting and transporting.

Sales Associate, RadioShack, Arcata, CA 2004-2005

Assisted in customer care, troubleshoot electronic issues, sold products and operated electronic cash register, performed Assistant Managerial tasks such as opening/closing store, purchasing store supplies and depositing

daily bankroll.

Dental Assistant, Dr. Anthony S. Moscato II DDS, OH 2001-2004

Chairside assistant, working knowledge of; dental terminology, materials,

procedures, and paperwork.

References available upon request.



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