Lynda McClaren

Email: abpbuo@r.postjobfree.com

Address: *** **** *****

City: Aubrey

State: TX

Zip: 76227

Country: USA

Phone: 214-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lynda McClaren

109 Adam Court

Aubrey, TX 76227

Phone 214-***-****

abpbuo@r.postjobfree.com

Education

2005 - 2009 Collin County Community College Frisco, TX

Studies toward Bachelors of Business

Administration (part time school)

1989 aaa 1990 Texas Tech University / Lubbock, TX

General Study

1985 aaa 1989 Wills Point High School / Wills Point, TX

General Study / College Preparatory Curriculum

Graduated 15th in class.

Professional experience

February 2012 aaa Present Bank of America Addison, TX

Officer; Proficiency Coach

My responsibilities include working individually with frontline Case Management aaa Customer Relationship Manager associates in building the associatesaaa professional proficiency beyond the standard skill set acquired in associate new hire training. I observe and assess associatesaaa performance and collaborate with the management team (team managers and unit managers) in designing action plans and follow up processes to further improve the overall associatesaaa performance levels.

I assist on a daily and weekly basis in delivering crucial business updates to associates in team huddle settings, as well as research escalated issues for assistance with loan remediation issues; partner with members of management and the Case Management Resource Center for assistance with these remediation and escalation reviews.

I also work within the second lien / multi lien proficiency organization with scheduling and delivering PC Workshops to the frontline associates in areas where customer service delivery on behalf the Bank can be improved for achieving the Fair, Fast and Final service delivery and decision to and for the Bankaaas customers and shareholders.

I completed the Train the Trainer course in March 2012 on the DLG Tool and delivered training sessions to Customer Relationship Managers and Process Support Specialists associates in the Addison and Plano locations in March and April 2012.

I was promoted to Officer of the Bank on August 6, 2012.

Computer programs currently working with: MS Outlook, Word, Excel, Access, HomeSaver, HomeBase, AS400 / iSeries, Fidelity eWorkplace, Service Request Manager, Home Saver Solutions Network (HSSN), Lotus Notes / CSAD database, CRM Tool / Sales Force, Case Management Resource Center, LAMP, Loan Modification Portal, Live Meeting, CROSS, Early Resolution, ALS (Advanced Loan Systems).

August 2011 aaa February 2012 Bank of America Richardson, TX

Case Management Process Support I

My responsibilities included partnering with the assigned Customer

Relationship Managers in reviewing homeowner loans for loan modification qualification in accordance to investorsaaa guidelines, inclusive of performing an entry level (junior level) underwriting review of the gathered financial documents obtained by the CRM from the homeowner or the debtor attorney as per bankruptcy directive on file; obtain credit reports, appraisals and titles as required; contact the assigned CRM and underwriter to address any questions or concerns with the loan during the modification process.

I handled all loss mitigation loans for the Middle District of Florida, Nevada Bankruptcy District, Eastern District of California, District of Texas and other escalations as requested by management. I was also one of only two Bankruptcy Process Support specialists who handled loss mitigation loans for the McCalla Raymer Pilot Program based for the state of Georgia. Additionally, I assisted with training of new negotiators throughout their on- boarding to the team and also perform for all QC for a team of twelve Process Support specialists. I conducted numerous Live Meeting training sessions on step by step procedure for how to review and create a loan modification offer, how to QC a loan and push documents to third party vendor for doc processing, and also on how Process Support associates are to complete the newly enhanced SMART underwriting checklist. I drafted the step by step procedures in addition to conducting these training sessions.

Computer programs worked with: MS Outlook, Word, Excel, Access, HomeSaver, HomeBase, AS400 / iSeries, Fidelity eWorkplace, Service Request Manager, Home Saver Solutions Network (HSSN), Lotus Notes / CSAD database, CRM Tool / Sales Force, Case Management Resource Center, LAMP, Loan Modification Portal, Live Meeting.

December 2009 aaa July 2011 Bank of America Richardson, TX

Workout Specialist

My responsibilities included reviewing homeowner loans for loan modification qualification in accordance to investorsaaa guidelines, inclusive of gathering financial information from the homeowner or the debtor attorney as per bankruptcy directive on file; obtain credit reports, appraisals and titles as required; contact the homeowner or attorneys to address any questions or concerns with the loan during the modification process.

I handled all loss mitigation loans for the Middle District of Florida, Nevada Bankruptcy District, Eastern District of California, District of Texas and other escalations as requested by management. Additionally, I assisted with training of new negotiators throughout their on boarding to the team.

I learned the full modification process inclusive of concluding the MFC, requesting the 940, requesting SLS (as warranted), and closing (inclusive of book loss of fees and escrow analysis). I was an acting team lead for four months during team leadaaas leave of absence.

Computer programs worked with: MS Outlook, Word, Excel, Access, HomeSaver, HomeBase, AS400 / iSeries, Fidelity eWorkplace, Service Request Manager, Freddie Mac Workout Prospector, Lotus Notes / CSAD database.

July 2007 aaa December 2009 Bank of America Richardson, TX

Administrative Assistant

My responsibilities included supporting three Vice Presidents, two Assistant Vice Presidents and a departmental staff of 400+. My functions consisted of answering multiple phone lines for management, directing homeowner calls into the correct negotiators or managers for resolution, calendaring, expense reporting, arranging travel arrangements, ordering office supplies, set up conference calls and onsite investor meetings, personnel requisitions, purchase order requisitions and creation of training documents for team leaders and managers.

Computer programs worked with included MS Word, Excel, PowerPoint; Lotus Notes; Taleo (personnel requisitions),Purchasing Net (web aaa based purchasing system), Fidelity eWorkplace (for HR transactions), HomeSaver, AS400 / iSeries.

July 2005 aaa July 2007 Fujitsu Transaction Solutions Frisco, TX

Business Support Administrator

My responsibilities included supporting 500+ field engineers throughout continental U.S. and Canada. Additionally, I supported three directors and two vice presidents throughout continental U.S. and Japan. My support functions consisted of calendaring, expense reporting, arranging travel arrangements, ordering office supplies, set up conference calls and onsite vendor meetings, personnel requisitions, purchase order requisitions, accounts payable for temporary agencies, and weights & measures certifications within all fifty states through Department of Agriculture.

Computer programs I worked with include MS Word, Excel, PowerPoint, and Outlook; Virtually There / Sabre online travel tool, FedEx EDI billing (DirectLink).

November 2001 aaa July 2005 Fujitsu Transaction Solutions Frisco, TX

Logistics Administrator

My responsibilities included freight coding, account reconciliation, and claims submissions, as well as accounts payable, purchase order requisitions, expense reporting, arranging travel arrangements, order office supplies, month end reporting (Logistics P&L), set up conference calls, manage supervisoraaas calendar, work with Celestica (repair vendor) on entering purchase orders and running backorder reports, and weekly calendar updating for Logistics department.

Computer programs I worked with include MS Word, Excel, PowerPoint (basic), and Outlook; D1, Virtually There / Cliqbook online travel tool, FedEx EDI billing (DirectLink).

Objective

Looking to gain employment where I can utilize my current skills while learning new ones. I work as a aaAteam playeraa that is motivated and works well also independently.

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