Tonyette Jackson

Email: abpbuc@r.postjobfree.com

Address:

City: Jacksonville

State: FL

Zip: 32257

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Abraham Clark High School, Roselle NJ 1/2001 to 6/1992 (college prep)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Service solutions expert

Telecommunications knowledge

Dedicated to process improvement

Strong problem solving ability

Proficient in customer account software

Accomplishments

Motivated Customer Service Specialist with 10 years experience combining management, teaching, administrative, and sales.

Expertise: communications, problem solving, training, and telecommunications product knowledge. Effectively communicate with customers to build rapport, loyalty, and retention.

Utilize both interpersonal and analytical skills to problem-solve.

Develop curriculum and facilitated training programs for sales peers and military units.

Accomplishments include meeting and exceeding Sales quotas, Customer Care Index Ratings, and Customer Escalation Line.

Proficient at planning, prioritizing, and managing multiple projects simultaneously.

Pursuing degree combining Business and health care Administration coursework.

PC Skills: Including but not limited to Lotus Notes, Microsoft Office (Word, Excel, Powerpoint).

Exceptional work ethic. Confident. Intelligent, High Integrity, Reliable.

Experience

August 2012 to Current

Ovations Inc. - Jaguar Stadium Jacksoville, Florida

Stand Manager

Responsible for product inventory pre/post game and supervise food stand of approximately 20 employees. Also provided cross training to staff members.

July 2008 to Current

U.S. Naval Reserves Colts Neck, New Jersey

Logistics Specialist

Oversees the gathering, review, and analysis of critical information for a unit of 50 seaman. Documents, verifies, and inventories supplies and equipment. Coordinates with units to implement training in support of organizational goals. Assess daily activities and Processes. Creates and presents reports of recommendations to unit officers.

December 1999 to December 2008

Verizon Telecommunications Madison, New Jersey

Customer Service Consultant and Escalation Supervisor

Discuss, investigate, and provided solutions to 50 residential callers daily on a variety of issues relating to account problems, billing discrepancies, product knowledge, and installation. Communicate with customers to understand needs and service gaps. Multi-task to access customer records while effectively promoting company products and services and utilizing systems to process accurate service orders. Also focused on contributing to corporate profits.

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