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Customer Service Manager

Location:
Fayetteville, AR
Posted:
October 25, 2012

Contact this candidate

Resume:

Sarah Brack

Email: abpbm4@r.postjobfree.com

Address:

City: Fayetteville

State: AR

Zip: 72701

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional with ten years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Customer-centric, team-oriented, and organized. Educational background includes anthropology, business and marketing. Aspires to manage a successful restaurant operation. High volume dining, customer service and cash handling background. Demonstrated passion and professional commitment to the Food & Beverage Industry.

Educational Background:

High School Dipolma from University of South Florida, Tampa FL 1/2001 to 5/2003 (Anthropology)

Job History / Details:

Summary

Food service professional with ten years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Customer-centric, team-oriented, and organized. Educational background includes anthropology, business and marketing. Aspires to manage a successful restaurant operation.

High volume dining, customer service and cash handling background.

Demonstrated passion and professional commitment to the Food & Beverage Industry.

Highlights

Accomplished verbal and written communicator.

Trained in performance and wage reviews, inventory, recruitment, and scheduling.

Management and leadership experience.

Knowledge of computer software and POS systems.

Proven sales record.

Experience

August 2012 to Current

Jimmy John's Gourmet Subs Fayetteville, AR.

In - Shop

Greeted customers, took and rang up orders, handled payment, and served customers in busy bar scene establishment.

Sliced, weighed, and wrapped food items according to company and health standards.

Communicated with other kitchen team members to ensure food was prepared on time and correctly.

Prepared, packaged, and handled payments on large to-go and catering orders during game days.

July 2008 to July 2010

Hawksmoor Steakhouse London, England

Server / Shift Manager

Responsible for general food and customer service in fine dining establishment.

Extensive product knowledge, steak and wine pairing, suggestive and up-selling techniques.

Oversaw 6 to 10 severs as part of overall front of the house operations.

April 2004 to May 2008

Bennigan's Restaurant Kissimmee, Florida

Assistant Manager

Performed general managerial duties including scheduling, E.O.S. reports and server tip-outs, inventory, performance reviews, and hiring.

Oversaw kitchen employee operations to ensure production levels and service standards were maintained.

Responded to resident or guest complaints regarding food or service.

July 2003 to May 2004

Florida Hospital Celebration, Florida

Recreation Coordinator

Responsible for the creation and coordination of physical education program for local elementary school.

Provided swimming lessons to patrons ages 6 months to adult.

Communicated with other fitness center employees to coordinate child-care and recreation programs.

Education

2003 University of South Florida Tampa, Florida

Bachelor of Arts Anthropology

Minor in Marketing



Contact this candidate