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Customer Service Human Resources

Location:
Douglas, GA
Posted:
October 24, 2012

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Resume:

Julius Underwood

Email: abpbjj@r.postjobfree.com

Address: **** ******** *****

City: Winston

State: GA

Zip: 30187

Country: USA

Phone: 404-***-****

Skill Level: Management

Salary Range: 49

Primary Skills/Experience:

Organizational Management Time Management Human Relations Management Training and Development

Educational Background:

Masters Degree, Human Resources

Strayer University, 04/2010 - 12/2012

Douglasville, GA

Job History / Details:

JULIUS DANIEL UNDERWOOD 6905 Fletcher Drive - Winston, GA 30187

404-***-****

abpbjj@r.postjobfree.com

OBJECTIVE

Solutions-focused Professional eager to contribute business development, operations, process improvement and financial service talents toward actively supporting a progressive organization in meeting operational objectives.

CAREER PROFILE

Diversified career business background.

Knowledgeable in all facets of business development, sales, marketing and process improvement.

Comprehensive understanding of business and operations management.

Adept in relationship development and facilitating repeat business.

Proven accomplishments in building market share and recognition.

Skilled in working with high-net-worth clientele, business owners and non-profit management.

Capacity in client training and coaching.

Track record of achieving challenging revenue objectives.

Accomplished presenter, facilitator and communicator.

Outstanding capacity in customer service.

Well-organized multi-tasker with strong detail orientation.

Exceptional team leader.

M.S., Human Resources

Doctor of Chiropractic.

B.S., Biology.

Proficient in advanced business software including MS Office Suite

Active Spanish Language Learner, beginner level proficiency

PROFESSIONAL EXPERIENCE

First United Methodist Church, Douglasville, GA 2009- present

Director of Music and Worship Arts

* Responsible for planning and performance of all music and worship

arts content of all services.

* Lead teams tasked with short and long range planning for the music

and worship arts ministry.

* Developed a Fine Arts Academy with private instruction and two summer

camps for children.

* Developed an instrumental ensemble for performance in worship services

Proudfoot Consulting, Atlanta, GA 2008 - 2009

Process Consultant

* Recruited to serve as operations and process improvement Advisor.

* Provide consultative services for multiple clientele on a global basis.

* Initiate behavior modification strategies through intensive training/coaching.

* Facilitate client adaptation of upgraded work efficiency models.

Helena Laboratories, Atlanta, GA 2006 - 2008

Technical Sales Representative

* Retained to perform business development for medical diagnostic equipment.

* Targeted hospitals, physician laboratories and medical practices in Georgia, Alabama and Florida.

* Effectively conducted in-depth demonstrations/training for laboratory personnel in electrophoresis, point-of-care platelet/coagulation and fecal occult blood products.

JULIUS UNDERWOOD PAGE TWO

Douglas County Bank, Douglasville, GA 2006

Mortgage Loan Consultant

* Tasked with residential mortgage loan origination responsibilities.

Home Capital Inc., Atlanta, GA 2005

Loan Service Specialist/Loan Consultant

* Critical responsibilities leading mortgage loan origination team and performing loan origination sales.

SunTrust Bank, Marietta/Douglasville, GA 2003 - 2005

Teller Coordinator/Assistant Manager/Acting Manager

* Held progressively responsible assignments managing staff, business development, marketing, customer service and Branch operations.

* Orchestrated sales of mortgages, IRAs, equity lines, loans and CDs.

* Directed unit operations including cost control, sales, budgeting and audit reviews.

* Developed and mentored staff including annual performance evaluations.

EARLIER BACKGROUND

Prior to 2003, served as Teller, Branch Banking & Trust, Douglasville, GA, Call Center Manager, Custom Laser Eye, Atlanta, GA, Account Executive Assistant, Telerep, Inc., Atlanta, GA, Management Trainee, 1st Inc., Atlanta, GA, and Owner/Operator, Underwood Health Center, Douglasville, GA. In these assignments, built outstanding management, operations, finance, HR, business development, customer service, patient care and communication skill sets.

EDUCATION

Strayer University, Douglasville, GA

Master of Science, Human Resources-Organizational Development Concentration

Life University, Marietta, GA

Doctor of Chiropractic

Georgia State University, Atlanta, GA

Bachelor of Science, Biology

Professional Associations and Certifications

Certificate of Learning, Assurance of Learning Assessment for Graduating HR Students, 2012, Society for Human Resource Management (SHRM).

Golden Key International Honor Society Member

Society for Human Resource Management Member

Medical Gatekeepers Inc., Atlanta, GA

Medical Case Management Certification

Total Learning Concepts, Inc.

Pharmaceutical Sales Preparation Course



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