Sales Customer Service
Resume:
Melissa Lloyd
Email: abpbe2@r.postjobfree.com
Address:
City: Columbus
State: OH
Zip: 43207
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
General Manager/ Sales Manager: skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Educational Background:
High School Dipolma from South High School, Columbus OH 1/2001 to 6/1996 (College Prep.)
Job History / Details:
Summary
General Manager/ Sales Manager: skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Highlights
Highly customer service-oriented
Goal-oriented
Self-sufficient
Superior communication skills
Positive and friendly
Cheerful and energetic
People-oriented
Approachable
Commissioned sales
Basic clerical knowledge
Retail merchandising experience
Flexible
Detail-oriented
Effective team player
Staff training and development
Java Networking Skills
Excellent work ethic
Team leadership training
Dependable and reliable
Accomplishments
Promoted to sales manager after only 3 months months of employment.
Winner of the Bally Total fitness" Employee of the year Award, 2004. Exceeded all sales goals and customer service goals for each of my jobs through out my career.
Experience
July 2011 to June 2012
Walmart Grove City, Ohio
Inventory Management
Managed all incoming and out going merchandise.
Did regular counts and modifications of stock. Binning and Receiving.
Helped with customer concerns and problems in a timely manner.
Trained staff and helped current staff to understand proper inventoring and in a timely manner.
Used hand held terminals to complete inventory and check inventory.
To scan merchandise in and out.
Also preformed a lot of manual lifting.
Used a power jack and a manual jack on a daily basis and a
Scissor lift.
lways completing jobs in a efficent and timely manner.
April 1998 to May 2004
Private Pleasures/ D.B.A Party Girls ColumbusOhio
Sales Manager/ Area Manager
In charge if personal stock.
Sales slips and money.
Exceeded all goals set by CEO and owner.
Trained new staff.
And followed up with sales budgets and inventory management.
In charge of a lot of incoming and out Mail for customers and inventory.
Also was responsable for making calls and setting up party's for new and existing customers.
This job involved a lot traveling in and out of the state.
June 2007 to August 2009
Urban Active Hilliard, Ohio
Sales Manager
Documented all customer inquiries and comments thoroughly and efficiently.
Recommended and helped customers select merchandise based on their needs.
Received and processed cash and credit payments for in-store purchases.
Returned all routine and general customer calls in a timely manner.
Checked that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Greeted customers in a timely fashion, while quickly determining their needs.
Wrote sales slips and sales contracts.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to give the highest level of service to customers.
Built relationships with customers and the community to promote long-term business growth.
April 2003 to June 2007
Bally Total Fitness Columbus, Ohio
General Manager
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Received and processed cash and credit payments for in-store purchases.
Returned all routine and general customer calls in a timely manner.
Hired 26 sales representatives over a 3 year long period.
Achieved over 100 percentage of quota within the first year as Sales Manager/ General Manager.
Exceeded regional Monthly and Annual sales Quota's consistantly.
Led sales calls with team members to establish sales and customer retention goals.
Supported the sales team in writing proposals and closing contracts.
Developed quarterly and annual sales department budgets.
Hired and trained all sales staff for my store location.
Planned and directed staff training and performance evaluations.
Monitored customer preferences to determine focus of sales efforts.
Trained all incoming sales team members.
Wrote sales slips and sales contracts.
Maintained friendly and professional customer interactions.
Education
1996 South High School Columbus, Ohio
High School Diploma College Prep.
Who's who Academic Achievement Award.
With a 3.6 GPA.
Member of Drill team, Tennis and Softball.
Also in J.R.O.T.C.
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