Raymond Nelson

Email: abpaf6@r.postjobfree.com

Address:

City: Roy

State: WA

Zip: 98580

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Educational Background:

High School Dipolma from Washington High School, Tacoma WA 1/2001 to 6/1994 (General)

Job History / Details:

Career Overview

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Core Strengths

Exceptional communication skills

Sharp problem solver

Floor set design expertise

Training development aptitude

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Strategic sales knowledge

Adaptive team player

Floor set design and visual displays

Training development

Cash managementStrategic sales

Credit card processing

Multi-line phone usage

Strong organizational skills

Listening skills

MS Windows proficient

Fast learner

Shipping and receiving

Cash flow management

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

December 2011 to August 2012

AutoZone Tacoma, WA

Store Manager

Organized weekly sales reports for the sales department to track product success.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed daily invoices and billed renewed invoices to clients.Resolved product/policy issues and shared benefits of new technology.Received multiple reviews acknowledging my level of dedication to excellent customer service.Reported sales growth on a quarterly basis.

Increased store sales by 20 percent by upselling merchandise.

Assisted customers in finding out-of-stock items.

Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Built long-term customer relationships and advised customers on purchases and promotions.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Logged daily shipped and received orders.Answered customer questions regarding store merchandise, department information and pricing.Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Regularly sought opportunities to up sell and add on additional merchandise.

Expressed appreciation and invited customers to return to the store.

Participated in physical inventory counts every 6 months.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

March 2010 to December 2011

AutoZone Bonney Lake, WA

Parts Sales Manager

February 2009 to February 2010

A/C Electrical, Inc. Tacoma, WA

Apprentice Electrician

Installed wiring, switches, lights, outlets on residential and commercial buildings.

August 2005 to February 2009

Fixtures Northwest, Inc. Puyallup, WA

Project Manager

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Exceeded customer product expectations by maintaining equipment to product quality products.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Responsible for promoting safe and clean working environment.Reviewed work orders and communicated with prior shift to assess work needs for the day.Unloaded incoming inventory and placed products onto shelves.Used hand tools to mount, install, and secure tools.Used measuring instruments to inspect parts.Reviewed project drawings to perform installation activities according to specifications.Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.Kept supervisor informed of job progress and material requirementsPicked, packed, received, and restocked products with forklift, lift truck and stock picker.

June 1997 to August 2005

Fred Meyer Kent, WA

Home Assistant Manager

Computed sales prices, total purchases and processed payments.

Described merchandise and explain operation of merchandise to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Guided customers in choosing items that reflected personal style and shape.

Administered all point of sale opening and closing procedures.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Replenished floor stock and processed shipments to ensure product availability for customers.

Managed team of 25 of professionals.Served as mentor to junior team members.

Educational Background

1994 Washington High School Tacoma, WA

High School Diploma General

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