Byerley Kelly

Email: abp9zl@r.postjobfree.com

Address:

City: Jacksonville

State: FL

Zip: 32216

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished,results-driven Customer Service Manager with over a 16 year track record of success in sales management, customer service operations,customer satisfaction,and associate development. Possess exceptional organizational and interpersonal attributes and a proven determination to succeed. Highly-skilled in managing multi-functional staff members using dynamic follow-through,astute professionalism, and a stellar work ethic. Apply motivating leadership skills toward inspiring others to reach for next level of success. Consistently create lasting relationships with people from diverse cultures and professional backgrounds.

Educational Background:

High School Dipolma from Mandarin High School, Jacksonville FL 1/2001 to 6/1998 (Diploma)

Job History / Details:

Summary

Accomplished,results-driven Customer Service Manager with over a 16-year track record of success in driving business development and revenue growth. Possess exceptional organizational and interpersonal attributes and a proven determination to succeed.Highly-skilled in managing multi-functional staff members using dynamic follow-through,astute professionalism, and a stellar work ethic. Apply motivating leadership skills toward inspiring others to reach for the next level of success.

Highlights

Effectively manage over 60 staff members

Cash handling accuracy

Loss prevention

Store planning and design

Mathematical aptitude

Organized

Time management

Detail-oriented

Excellent multi-tasker

Strong communication skills

Employee scheduling

Accomplishments

Promoted to Customer Service Manager after 12 months in the Assistant Manager position.

Facilitate community/public relations by actively participating in company sponsored fundraisers to support non-profit organization with the proceeds

go to local charities (i.e. March of Dimes, Cmn, Special Olympics.).

Named "Employee of the Month" in April 2004.

Professional Experience

November 2006 to Current

Publix Jacksonville, fl

Customer Service Manager

Created training manuals targeted at resolving even the most difficult customer issues.

Monitor and manage the daily activities of 65 customer support team staff.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Owned team productivity metrics.

Interviewed, hired and trained new quality customer service representatives.

Provided a high level of product and leadership support to customer representatives

Addressed negative customer feedback immediately.

Routinely prepared and evaluated reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Developed rapport with the customer base by handling difficult issues with professionalism.

Responsible for cash handling,safe,and ATM procedures.

Responsible for maintenance and administration of store systems.

Responsible for total store in the absence of the Store Manager and Assistant Store Manager, including opening and closing responsibilities when acting as manager-in-charge.

January 2006 to January 2007

Publix Jacksonville, Fl

Assistant Customer Service Manager

In charge of same daily responsibilities as Customer Service Manager while absent.

Supervise,scheduling,hiring,training, payroll, implement policies, procedures and disciplinary actions when necessary.

Maintain cash accountability,ATM,store systems.

September 2005 to January 2006

Publix Jacksonville, Fl

Administrative Coordinator

Responsible for time and attendance information,coordinated job class training,processed personnel information for store associates and new hires

Maintained, analyzed, and processed payroll.

Provided associates with information about company policies,rules and regulations.

June 1997 to September 2005

Publix Jacksonville, Fl

Customer Service Staff

Organized weekly sales reports for the sales department to track product success.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Worked under strict deadlines and responded to service requests and emergency call-outs.

September 1996 to September 1997

Publix Jacksonville, fl

Cashier

Responsible for engaging customers, assuring a pleasurable shopping experience, product knowledge, suggestive selling, quick service time for overall satisfaction to the customer.

Education

1998 Mandarin High School Jacksonville, Fl

High School Diploma

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