Claudia Molinero

Email: abp9wc@r.postjobfree.com

Address:

City: Tampa

State: FL

Zip: 33611

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A highly motivated, bilingual Customer Service Representative. Proven ability to work in a fast-paced environment. Proficient in handling customer service issues and resolving a variety of problems. Team player with effective interpersonal and communication skills, with a positive, "can-do" attitude.

Educational Background:

High School Dipolma from Sanford Brown Institute, Tampa FL 1/2001 to 1/2013 (Medical Assistant)

Job History / Details:

Professional Summary

A highly motivated, bilingual Customer Service Representative. Proven ability to work in a fast-paced environment. Proficient in handling customer service issues and resolving a variety of problems. Team player with effective interpersonal and communication skills, with a positive, "can-do" attitude.

Licenses

CPR Certification

Skill Highlights

Customer Service

Speak fluent Spanish

Microsoft Windows XP and Windows 7

Microsoft Word and Outlook

Professional Experience

February 2011 to Current

Tailored Pet Sitting Tampa, FL

Pet Sitter

Takes dogs for a 20-25 minute walk.

Clean up after dogs.

Give treats if no food restrictions.

Refill water bowl.

Cat sits, clean litter box and take garbage out to trash container outside.

Write notes in client notebook.

Collect payment for walks every Monday.

Make sure all doors are properly locked.

Send updates to the customer via text, phone call or e-mail.

1/13/2013 12:00:00 AM

CP Ships Tampa, FL

1/13/2013 12:00:00 AM

J Alexander's Restaurant Tampa, FL

Server

1/13/2013 12:00:00 AM

Walt Disney World Dolphin Orlando, FL

Server/Trainer

November 2009 to December 2010

Premier Administrative Solutions St. Petersburg, FL

Member Provider Services Representative

Third Party Administrator Company that serves customer service for commercial lines of business and South Carolina Solutions which is a managed home Medicaid company.

Researches and responds to inquiries regarding benefits, eligibility and claim status.

Initiates and tracks any and all required follow-up to properly satisfy inquiries.

Documents all information regarding each call in the system's inquiry notes field.

Responds to inquiries in an accurate and timely manner.

October 2006 to September 2009

G.E. Walker, Inc Tampa, FL

Service Dispatch Administrator

Responsible for receiving and processing incoming equipment service requests for medical imaging and film processing equipment.

Ensure timely execution of dispatching and call escalation procedures.

Responsible for service report data entry and initiation of service billing process.

Take "on-call" phone coverage on a weekly rotation.

Resolve customer inquiries/issues.

2004 to 2006

Import Customer Service Representative

Field customer inquiries/requests and perform any problem resolution, as customer requires.

Coordinate/Execute all diversions, quantity changes and other customer initiated requests.

Advise customers/brokers of US government agency holds (USDA, CET, USC, etc).

Ensure timely dispatch of all moves for tailgate exam to CFS and create invoice for the exam.

Ensure cost control measures are considered in all processes.

2002 to 2004

Freight Cashier/Import Logistics Coordinator

Ensured loads are cashier and customs cleared prior to releasing cargo.

Ensured timely dispatch of all delivery moves.

Remained logged onto the vendor and customer service lines in an available status as required.

August 2001 to January 2002

Customer Service Operator

Answered phones in an efficient and friendly manner.

Transferred calls accurately.

Distributed e-mail's daily to the appropriate departments.

Education and Training

Present Sanford Brown Institute Tampa, FL

Medical Assistant

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