Experienced Administrative Assistant (Costa Mesa, CA)

Date: 2013-01-03, 4:54PM abp8jf@r.postjobfree.com

**** ***** *****, ***** ****, CA 92929 714-***-**** abp8jf@r.postjobfree.com

Valerie J. Bejerano

Objective

To obtain an Administrative Assistant position by offering my extensive customer service experience, excellent analytical, problem solving and time management skills, strong verbal and written communication skills, proficiency to multi-task efficiently and effectively and strong interpersonal and computer aptitude skills.

Experience

August 2013 to present Humphreys & Associates Irvine, CA

Administrative Assistant (Temp)

Maintaining all master PowerPoint Presentations for standard and tailored workshops

Tracking and maintaining all PowerPoint slides and configuration updates and artwork

Maintaining control of workshop CD's, student binders and Instructor Guide books

Incorporate revisions in PowerPoint slides and Excel reports as necessary

Conduct audits as necessary to ensure data accuracy and consistency

Prepare reports for management and maintain meeting minutes

Produce and ship marketing materials for workshops

Prepare correspondence to customers for workshops

Answer phones, maintain office supply, sort and distribute mail and faxes and storage inventory

Assist with office supply maintenance, orders and other office administration as needed

September 2010 to February 2012 Pension & Benefits Lake Forest, Ca

Sr. Account Manager / Office Manager

Promoted to Manager for Account Management Team

Supervisor to three (3) account managers

Offered technical and professional support in plan design, pricing and administration of all lines of coverage

Promoted Health & Wellness initiatives to employer groups and employees

Supported Sales Consultants with prospect calls and implementation of new business

Traveled with Sales Consultants for prospect meetings and client presentations

Collected, analyzed renewal and marketing data for medical, dental, life and disability programs including voluntary products

Negotiated with vendors to develop renewal solutions to client's In-Force programs

Primary contact for clients and employees with claims and benefit related questions

Supported clients with Open Enrollments, Q&A's, and post-open enrollments

Provided high-level support to clients with Membership and Billing including enrollments, changes and terminations

Created Excel, PowerPoint presentations and Open Enrollment Memos and updated Benefit brochures

Coordinated with COBRA Administrators to ensure compliance with Qualifying Events

Requested Schedule As from vendors and assisted CPAs in preparing Form 5500

Supported and managed ZyWave Employer Portal

Managed time and attendance for account management team, oversaw day-to-day office administration including office vendors and fulfillment of office supplies

Planned and scheduled staff and business meetings and facilitated with catering vendors

Provided support with travel arrangements and managed and processed expense reports

Managed and oversaw recruiting and hiring of new account managers

Processed new hire paperwork including payroll and benefits

Performed HR functions including performance reviews, training and benefits administration

Managed any ongoing building maintenance and other office matters with landlord

April 2009 to July 2010 Edgewood Partners Insurance Center Irvine, CA

Account Manager

Offered technical and professional support in plan design, pricing and administration of all lines of coverage

Collected, analyzed renewal and marketing data for medical, dental, life and disability programs

Negotiated with vendors to develop innovating solutions to client's In-Force programs

Primary contact for clients and employees with claims and benefit related questions

Provided high-level support to clients with Membership and Billing issues including enrollments, changes and terminations

Conducted Open Enrollment meetings, Health Fairs and Q&As

Created Excel spreadsheets, PowerPoint presentations and Open Enrollment memos and updated Benefits brochures

Coordinated with COBRA Administrators to ensure compliance with Qualifying Events

Processed Enrollments, Change and Membership Forms

Acted as liaison between vendors and managements with new products and services

Provided support with travel arrangements and managed and processed expense reports

May 2007 to April 2008 USI of Southern California Insurance Services Irvine, CA

Account Manager

Offered technical and professional support in the plan design, pricing and administration of medical, dental, vision, life and disability programs

Prepared RFP's for client marketing and renewals and for prospective groups

Solicited and negotiated with vendors for benefit and premium consideration

Analyzed renewal and marketing proposals for all lines of health & welfare programs

Reviewed contracts, Summary Plan Descriptions (SPD's), Evidence of Coverage (EOC) booklets

Prepared and developed effective client communications including Open Enrollment memos, Summary of Coverage (SOC) binders and benefits Tri-folds

Acted as liaison between vendors and managements with new products and services

Provided support with travel arrangements and managed and processed expense reports

October 2004 to October 2006 Marsh/Mercer Health & Benefits Newport Beach, CA

Benefit Analyst

Offered technical and professional support in the plan design, pricing and administration of medical, dental, vision, life and disability programs

Analyzed renewal and marketing analysis reports for all lines of employee health and welfare programs

Collected, analyzed and interpreted medical, dental and life and disability claims

Under general direction of five senior consultants, negotiated with vendors to develop innovative solutions to clients' problems and other day-to-day service issues

Created Excel and PowerPoint presentations and client related materials for pre-renewals and renewal strategy meetings

May 2000 to October 2004 Blue Cross of California Costa Mesa, CA

Sr. Client Service Associate

Promoted to Sr. Client Service Associate

Researched, resolved and tracked numerous claims and service issues

Offered prompt resolution to service issues by interfacing with group administrators, brokers and members

Supported three Account Managers and Sales Executives with client renewals, service issues, Q&A's and health fairs while collaborating with brokers

Contributed to the implementation and retention of new and existing groups by offering consistent customer service to all 232 groups

Acted as liaison between brokers and account management with client meetings

Actively participated in training and product development training to further gain knowledge and experience

Provided support with travel arrangements and managed and processed expense reports

November 1996 to May 2000 Blue Cross of California Woodland Hills, CA

Lead Client Service Associate

Promoted to Lead Client Service Associate

Responded to member and group telephone inquiries by providing plan design clarification

Facilitated in filing grievances through accurate and timely collection of information

Contacted physicians, medical groups, IPA's, and provider offices

Supported the west region sales offices with day-to-day support relating to service and claims inquiry, benefit coverage and membership issues

Actively participated in training and product development training to further gain knowledge and experience

May 1992 to November 1996 Northridge Hospital Medical Center Woodland Hills, CA

Financial Counselor / Admitting Associate

Verified member eligibility and medical benefits

Inpatient, Outpatient and Emergency admissions and discharge

Assisted nurses with pre-operative and post-operative calls, pre-operative work-up and pre-registration

Supplied financial arrangements regarding co-pays, deductibles, and customary & reasonable charges including cash patients

Supported immediate supervisor with various administrative duties, including screening phone calls, typing memos and correspondence

Provided support in setting up staff meetings, received and greeted patients

Tracked and maintained patient records, insurance authorizations, billing and payment

Education

May 2002 to September 2005 Orange Coast Community College Costa Mesa, CA

Business Administration, Communications

Awarded Dean's Honor Roll for maintaining a 4.0 GPA

Frontrunner in Speech and Debate Team

Technical Skills

Proficient in Word, Excel, PowerPoint, Outlook, Lotus Notes, Internet Explorer, Concur Expense, Sagitta, BenefitPoint, Benergy and ZyWave databases

Possesses good editing and proof-reading abilities, exceptional interpersonal, written and oral communication and organizational skills

Strong attention to detail, research, reasoning and analytical skills

Excellent problem solving and time-management skills, and adept at working under pressure

Medical Terminology

Volunteer Experience

German Shepherd Rescue of Orange County

Casa Garcia Homeless Shelter

Awards Received

Awarded Orange County Register's 2005 Writer's Hall of Fame

Awarded Dean's Honors List for maintaining a 4.0 GPA

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