Jennifer Grady

Email: abp8bn@r.postjobfree.com

Address: *** *********** **

City: Fenton

State: MO

Zip: 63026

Country: USA

Phone: 314-***-****

Skill Level: Assistant

Salary Range: $10,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jennifer N. Grady

655 Greenwillow Ct

Fenton, MO 63026

314-***-****

abp8bn@r.postjobfree.com

EDUCATION

St. Louis Community College (08/2004 to 05/2010)

University of Missouri - Saint Louis (08/2007 to 12/2008)

EMPLOYMENT HISTORY

Convergys DMDR Sales Representative (11/2010 to 5/2011)

Sold wireless and landline products and services by phone for AT&T

Provided superior customer service while transferring calls as needed

Actively listened to customers while probing and clarifying to make recommendations

Utilized Excel spreadsheets and internet to retrieve information and record sales data

Achievements: Successfully completed extensive training program, customer praises, frequently exceeded sales goals, met or exceeded several performance metrics

DSW Shoe Warehouse Sales Associate (10/2009 to 11/2010)

Greeted and offered assistance to customers

Determined customers wants and needs and suggested items

Checked out customer purchases and processed returns/exchanges at register

Registered new customers for rewards through data entry

Maintained a neat and clean sales floor

Replenished and stocked sales floor with new merchandise

Achievements: Continuously got 90% or more of customers to register for rewards, Trained several new employees on sales floor

Walgreens Pharmacy Technician (08/2008 to 09/2009)

Provided friendly customer service throughout store

Accepted, scanned, entered, filled, filed, and sold prescriptions

Answered phones in compliance with HIPAA laws

Contacted third parties to resolve coverage issues

Contacted prescribers offices to verify prescription information or obtain additional refills

Achievements: Completed extensive training course, took Certification classes

Georgiou Studio Keyholder (12/2007 to 04/2008)

Supervised part-time sales associates

Provided wardrobe consultation to sell clothing and accessories

Checked out purchases and processed returns/exchanges

Retrieved daily sales reports and completed logs and deposits at close

Performed merchandising duties

Maintained a clean and organized store

Achievements: Got promoted from Sales Associate to Keyholder in under three months

Midwest BankCentre Bank Teller (02/2006 to 12/2006)

Provided superior customer service and while resolving customer issues

Processed deposits, withdrawals, cashed checks, took payments, and sold monetary instruments

Maintained a balanced and organized cash drawer

Made referrals and cross-sold bank products by analyzing customer accounts and cues

Achievements: Received bonuses for exceeding referral goals, customer compliments

SKILLS

Superior customer service

Excellent oral and written communication skills

Active listening and repertoire building

Fast and efficient data entry

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