Customer service RESUME (Sarasota/University)

Date: 2012-12-27, 2:08AM abp57a@r.postjobfree.com

Ashley Hendrickson

Phone: 941-***-****

abp57a@r.postjobfree.com

Over 3 years' Experience in Call Center

Verbal and Written Communications

Excellent Customer Service skills

Typing 80 wpm

Problem solving

MS Word, Outlook

Employment History

Telemarketer selling magazines

01/2010 - 11/2012

American Publishers

Morristown, TN

American Publishers - Morristown, TN 2010 to 2010 Sold magazine subscriptions reputation as the top sales performer Supervised and trained new employees to up sale and motivate them

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Sales Representative

04/2010 - 08/2012

Walmart

Morristown, TN

Sales Representative 2005 to 2012

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Actively looking for ways to help people.

Talking to others to convey information effectively.

Using mathematics to solve problems.

Being aware of others' reactions and understanding why they react as they do.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Walter State Community College

Morristown, TN

2 Years of College or a Technical or Vocational School

Mass Communications

East High

Morristown, TN

High School Diploma

University Path

Contact this candidate