Deborah Whaley

Email: abp55b@r.postjobfree.com

Address: **** * ******** ****

City: Charleston

State: SC

Zip: 29412

Country: USA

Phone: 843-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Deborah G. Whaley

1930 Grimball Road 843-***-****

Charleston, SC 29412 abp55b@r.postjobfree.com

PROFESSIONAL PROFILE

13 years of professional experience in multifaceted administrative and customer service positions. Possess exceptional organizational, planning and decision-making skills. Conscientious, efficient and highly effective worker - committed to accomplishing organizational and personal goals/objectives.

PROFESSIONAL EXPERIENCE

HILL-ROM North Charleston, SC 1997 Present

Documentation Specialist

Manage and ensure billable placement of equipment

Ensure timely billing on a first pass yield basis

Develop strong relationships with health care providers to obtain supporting clinical documentation

Partner with sales team in the development of strategies to ensure customer satisfaction

Maintain data integrity throughout the revenue cycle process

Maintain compliance with government and commercial insurance regulations and guidelines

Identify and create referral process improvements to reduce the response time to the customer

Develop and enhance relationships with key personnel, collect payer specific paperwork for compliance and track status of all referrals

Continuously looks to improve the clients experience

Routinely utilize ICD9 and CPT coding

Charles Foster Staffing, Charleston, SC 1995 - 1997

Accounts Receivable Specialist

Temporary Accounts Receivable Specialist assigned to work at Page Net Inc.

Processed and established service contracts for new accounts

Evaluated prospective customers credit worthiness to determined credit limit

Reviewed credit on all orders for existing customers and made decisions to extend or deny additional credit

Administered accounts receivable for accounts to include verbal and written request on past due accounts

Placed delinquent accounts into collections

DEBORAH G. WHALEY PAGE 2

Konica Business Machines, USA, Inc. Silver Springs, MD 1982 - 1995

Administrative Specialist

Credit Analysis

Processed and established new service contracts over 1,000 commercial, non-profit and government accounts

Evaluated prospective customers credit worthiness to determined credit limit

Reviewed credit on all orders for existing customers and made decisions to extend or deny additional credit

Accounts Receivables and Collections

Administered accounts receivable for all government accounts to include verbal and written request on past due accounts

Placed delinquent accounts into collections

Represented the company in court proceedings when necessary

Successful in reducing receivables 60+ days past due from 26% to 5% in 20 months

Processed accounts receivable data into companys receivable tracking software

Manipulated Quatro Pro software on a day-to-day bases

Customer Service & Sales

Initiated the sale of office equipment

Developed price quotes

Set up maintenance agreement for all Konica copier customers in the New Jersey servicing area

Communicated with customers to receive monthly copier machine readings

Handled all inquiries pertaining to invoicing and billing

Office Administration

Trained all new employees

Prepared and analyzed numerous reports in relations to contract and maintenance services

Maintained an efficient and functional filing system

Responsible for inventory control of all office supplies and equipment

Created and maintained proposals for new copier lease agreements

Processed cash receipts

Operated PBX console

Interacted with office team and management at all levels nationally

EDUCATION

North Carolina Central University, Durham, NC

Bachelor of Science in Health Education

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