debra Ezekiel

Email: abp4hb@r.postjobfree.com

Address: *** ******* **

City: Stratford

State: CT

Zip: 06615

Country: USA

Phone: 203-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEBRA EZEKIEL

311 Woodend Road

Stratford, CT 06615

203-***-****

Email: abp4hb@r.postjobfree.com

PROFILE: Over twenty years of professional experience managing and performing collections, account management and customer service functions for Fortune 500 companies.

QUALIFICATIONS: * Entrepreneurial spirit, used to identify and capitalize on opportunities to contribute to revenue growth.

* Excellent relationship management skills used to build and retain customer loyalty.

* Strong sense of ownership and accountability for collection goals and positive cash flow.

* Strong advocate of teamwork, performance excellence and continuous improvement.

WORK EXPERIENCE:

2004 - Present CANON/OC/IMAGISTICS, Trumbull, CT

SUPERVISOR OF COLLECTIONS

* Manage a team of fourteen professionals with responsibility for billing and collections covering the Northeast/ Southeast regions.

* Oversee a portfolio of $10 million.

* Establish goals and performance metrics to encourage team ownership and accountability for results.

* Use data collection, analysis and trends to take a proactive versus reactive response to problems and opportunities.

* Focus efforts on collections, positive cashflow and DSO reduction.

* Interface with third party collection agencies.

* Use detailed risk management and credit analysis to minimize potential delinquent accounts.

* Maintained an average of 90+% delinquency below 1%.

1986 - 2004 PITNEY BOWES CREDIT CORPORATION, Shelton, CT

MANAGER, Collections, Account Management and 2000 - 2004

Customer Service

* Managed a staff of eleven Account Managers covering governmental and municipal accounts.

* Directed all activities for a $150 million lease portfolio for mailing and copier equipment.

* Managed and performed multiple account activities, including collections, cashflow management, service calls, and return of equipment.

* Negotiated payment arrangements to facilitate positive cashflow, while assisting clients with financial issues.

* Managed an operating budget with accountability for delinquency payments of no more than 6% of total portfolio.

* Tracked and monitored the performance of account managers, focusing on revenue growth, collections, and service excellence to valued clients.

* Established client-focused partnerships encouraging them to view us as an integral part of their business strategy.

* Operated as a "solutions provider" to assist clients with important issues and concerns.

* Managed national accounts and used loyalty marketing to retain long-term relations.

GROUP LEADER 1996 - 2000

* Supervised credit and collection functions in a call center operation.

* Serviced the needs of credit card customers and business clients.

* Reviewed customer histories and established lines of credit.

* Assist clients with questions concerning equipment purchase, lease and/or service.

CUSTOMER SERVICE REPRESENTATIVE, Credit & Collections 1986 - 1996

* Averaged 70-75 calls per day.

* Achieved a success rate of 75% on collection of arrears.

COMPUTER SKILLS: Microsoft Windows; Microsoft Word and Excel; Orcale, SAP, CentreVu Supervisor

EDUCATION: ALBERTUS MAGNUS COLLEGE, New Haven, CT

Master of Science in Business, Bachelor of Business Management

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