Business Mind and Game Changer (Richmond)

Date: *013-01-03, 3:15AM abp3ml@r.postjobfree.com

Stephen W. Robertson

*** *. ****** **. ********,KY 40475 Phone: 859-***-**** abp3ml@r.postjobfree.com

Key Skills

Communication

Operations

Retail Management

Inventory Management

Financial planning

Profit Management

Employee Engagement

Maximizing sales

Achievements

Produced lowest shrink in market 63 for 2012 fiscal yr.

Produced best Operational score card for market 63.

Guest Speaker for Board of Quality Enhancement, EKU.

Created new standards for interviewing at EKU.

Developed business proposal for Richmond Mall shareholders.

Education

Bachelor of Arts

Eastern Kentucky University, Richmond, KY

Major: Communication.

EXPERIENCED OPERATIONS MANAGER

Proven Leadership with Results

Career Profile:

Focused with a comprehensive knowledge of managing and developing stores and leading staff & sales teams in a highly competitive retail market. Commercially aware and highly successful in driving business forward while delivering high standards, through increasing sales performance, business development and H.R skills. Proven ability to maximize sales and profitability through excellent service and the effective management of retail space. Initial promotion into management from an hourly associate lead to unparallel success for both company and self. Excellent communicator by nature and able to get along with both work colleagues and senior managers, currently seeking employment by a reputable institution to strengthen business goals and professional development.

Professional Summary

Deeply accomplished and results-driven senior manager with an extraordinary record of success driving high value revenue and profit gains, large-scale cost savings, and improved organizational productivity and performance. Consistent, documented ability to lead teams in developing new, profitable multimillion-dollar revenue streams. Superb change agent with proven talents for building customer-focused organizations that exceeds goals year after year and recruiting and developing other leaders with an equal desire to excel and win. Able to establish unmatched Multi-Unit sales targets and financial goals. Strong background in Human Resources administration and recruitment with an ability to recognize and develop talent.

CORE QUALIFICATIONS

General / Operations Management

Store Development Specialist

P&L Management

Strategic Business Planning

Team Building & Leadership

Human Resources administration

Talent Development

Revenue & Profit Growth

Change Management

Distribution Expansion

Business Process Improvement

Global Business Expansion

Acquisitions & Mergers

Partnerships & Alliances

Key Customer Relationships

Experience

Operations Manager

Frankfort, KY. Wal-Mart Stores Inc.,

Responsible for MOD duties of a $88 million dollar annual sales facility

Train, coach, manage, and develop associates

Manage HR functions and policies adherence

Ensure compliance with payroll budgets

Supervise all offices within the facility

Communicate sales goals and S.W.A.S. budgets.

Expedite front lines, direct the flow of customers, and ensure customers receive outstanding service by providing a friendly environment

Ensure all transactions that affect store inventory are processed accurately by auditing the sales exception reports

Authorize and ensure validity of customer returns, exchanges

Oversee compliance of associates within established company policies and standards

Review managerial reports and evaluate forecasted sales

Solve problems that affect the service, efficiency, and productivity of the store.

Paraprofessional (Employment Recruiter)

Eastern Kentucky University, Richmond, KY.

Instructed students of proper interviewing techniques

Evaluated and critique student resumes

Marketed services of our office

Performed mock employment interviews

Contacted key personnel for partnerships

Developed needs assessment for in house services

Recruited students to utilize services provided

Maintained content management system

Developed new areas of opportunity for Career Services Office

Managed deadlines efficiently

Facilitated multi-tasking assignments

Security Sergeant

Community Protection Services, Richmond, KY

Managed Security Officers duties and reports

Directed emergency vehicles and other traffic if a major incident occurs.

Responded to emergency situations as they arise.

Prevented and detected offences on site.

Conducted searches of personnel, vehicles and bags etc.

Monitoring and operating CCTV cameras and other recording systems.

Undertook investigations into reports of offences.

Provided escort duties for staff at night.

Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.

Checked and validated business visitor credentials.

Issued warnings to owners of illegally parked vehicles.

Collected statements and evidence in reported allegations.

Accurately updated administrative records and sheets.

Sales Manager

Richmond, KY Auto Zone. Inc.,

Supervised 12 associates' performance

Allocated areas to sales people

Set budgets/targets for sales and marketing

Conducted meetings with other managers daily

Reported back to senior managers

Assisted with customers' requests

Maintained detailed knowledge of company's products and services

Educated myself in competitor sales techniques

Trained 3 new sales people

Produced top sales for junior sales manager

Generated new advertising techniques to push accessory items sales with high profit margins.

Stephen W. Robertson

EXPERIENCED OPERATIONS MANAGER

Proven Leadership with Results

Contact this candidate