Julianne Kennard

Personal

E-Mail abp2qi@r.postjobfree.com

Website www.kennardconsulting.com

Career Summary

Julianne Kennard is an experienced Human Resources professional having worked in both

project and operational environments in large Australian organisations including Westpac,

Qantas Airways, the Law Society of NSW and RAMS. Her expertise extends across all

aspects of change management, learning design and development, and communication.

Julianne has worked on projects to implement:

new performance management systems/processes

large-scale technology implementations, such as Oracle

changes to business processes

changes to organisational structures

With extensive communication experience, Julianne is also able to advise and provide a

freelance writing service for communication and media material for your organisation.

Julianne also has solid testing experience, having reviewed and tested Use Cases for:

Oracle e-business implementations

internal training administration systems

Work History

Westpac Banking Corporation Ltd. Jan 05 Dec 05

Change Manager (Full-time)

Develop change management strategies, conduct stakeholder analysis, impact

assessments and devise appropriate plans.

Work alongside project design consultants to ensure change management implications

are understood and planned for.

Form and maintain productive working relationships with HR consultants in business

units to ensure successful transition to the new environment.

Undertake impact assessments to determine the nature and extent of change.

Conduct employee focus groups to ensure a thorough understanding of the issues.

Develop transition plans based on impact assessment.

Plan, develop and deliver all communication in consultation with business units and

stakeholder communications.

Ensure all change activities are completed in accordance with project plans and time

frames.

Measure effectiveness of change management activities including communication.

Julianne Kennard

Resume

Qantas Airways Ltd. Aug 02 Jan 05

Change Management Consultant (Full-time)

Perform stakeholder analysis to understand and manage expectations of change

programs.

Undertake impact assessments to determine the nature and extent of change to staff

groups.

Develop transition strategies and plans for change programs based on staff impacts.

Develop and plan communication for the change program.

Research, design, write and publish communication material for change programs using

a variety of mediums, including written, verbal, and online.

Provide specialist advice and guidance to project/program managers and team members.

Foster positive relationships with senior project sponsors and stakeholders.

Engage in ongoing stakeholder management to ensure support for change programs.

Analyse effectiveness of change management approach and make recommendations for

improvement.

Qantas Airways Ltd. Jun 00 Jul 02

Corporate Learning and Development Consultant (Full-time)

Project managed the design, development and implementation of a training

administration system.

Successfully designed, customised, and rolled out the Qantas induction program

incorporating fully interactive multimedia.

Designed and delivered professional development courses for operational trainers.

Consulted with Qantas business units to identify learning and development needs.

Performed instructional design for online and face-to-face training courses.

Delivered face-to-face training programs to all levels of the organisation.

Managed airport learning centres and liaised with government agencies regarding

funding.

Negotiated and managed contracts with external providers.

Conducted evaluation of Qantas College Online to ensure ongoing learner satisfaction

and identify areas for improvement.

Assisted corporate Human Resources with the graduate recruitment process.

Royal and SunAlliance Insurance Aug 98 Jun 00

Learning and Development Officer (Full-time)

Researched and assisted the implementation of the Balanced Scorecard.

Assisted with the design and development of a new performance management process.

Developed and delivered a performance management training program incorporating

360 feedback and the Balanced Scorecard.

Conducted Training Needs Analysis for business units.

Assisted with graduate assessment centres.

Coordinated graduate program and delivered graduate orientations.

Julianne Kennard

Resume

Managed the company Professional Development Program.

Researched and compiled a learning and development directory of services.

Researched company scholarship initiative.

Negotiated with external vendors for the delivery of soft skills programs.

Redesigned and delivered the company induction.

Successfully coordinated the employee award scheme.

Voluntary Work

Lifeline Feb 02 Feb 03

Voluntary Telephone Counsellor (Casual)

Software Experience

Microsoft Project Microsoft Word

Microsoft PowerPoint Microsoft Excel

Microsoft Internet Explorer Microsoft Windows NT

Lotus Notes Intranet development tool (Teamsite)

Qualifications

Tertiary Bachelor of Arts (Psychology)

Macquarie University

Professional Certificate IV in Assessment and Workplace Training

Qantas College

Situational Leadership II Accreditation

The PTD Group

Secondary Higher School Certificate TER 93.35

MLC School, Burwood

Referees

References available on request.

Contact this candidate