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Fanny

AguilaFanny Aguilar

Fanny Aguilar

**** ******* *** *** ***. 204

Tampa, Fl. 33619

813-***-****

abp2hm@r.postjobfree.com

OBJECTIVE: Seeking a career position within a Company, where professional experience, education and abilities would be an advantage to the growth of my employer and me.

EXPERIENCE: Coleman and Associates Tampa, Fl 01/2008-Present

Position: Team Developer/CRS (Multilingual Department)

Responsibilities: My developer responsibilities are to assist my manager on any of his work. I make sure all agent folders are updated. I also manage the quality of the agents with the customers and make sure that any changes or updates are updated with the agents. I also offer floor support to all agents. As a CSR my responsibility is mainly to attend to large volumes of billing calls from customers. I am there to help the customer understand the bills and any other issues they might have.

Cp Motion Inc. Miami, Fl 10/2004-12/2008

Position: Administrative Assistant

Responsibilities: I enter orders daily for patients and create their individual files. I enter all of the patients information to create their file; from all of the demographics to insurance information. I also post what the doctor is ordering for the patient, the diagnosis and most important the doctors protocol of the item being ordered. I post mail and all e-mails, sort and distribute them accordingly. Respond to e-mails in a timely manner, assist other employees with any help they might need. I answer multiple phone calls of patients and assist them with any questions they might have. I also had the opportunity to work in the Authorization Department calling insurance companies, verifying benefits and getting authorizations for the products being provided.

Sears and Roebuck Miami, Fl 12/2001-07/2004

Position: Telemarketer

Responsibilities: Calling customers and selling protection agreements on their appliances as well as updating the customer's files and helping them with their agreements.

FAO Schwartz Miami, Fl 02/2001-12/2001

Position: Supervisor, Cashier, Customer Service, and Sales Person

Responsibilities: Directly responsible for the regulations of the company. Opening and closing of the store as well as closing of the registers. Responsible for the money taken in and out of the store through depositing. Inventory reports for the closing of the day balancing out the store. Also reporting to the higher departments what was taken in for the day. I also worked with customers as a cashier and sales person gaining knowledge of customer relations and multi tasking.

EDUCATION: Miami Dade College US-Miami-Florida

Currently have a 2006 Associates Degree in Education and working my Bachelors Degree.

SKILLS: -Proficient in Windows 98

-WordPerfect 6.1, Excel

- PowerPoint 4.0

- Accustomed to heavy telephone usage

- Experience in creating correspondence from information given

- Typing: 65wpm

References given upon request

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