Customer Service Manager

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WENDY DEFORD

*** * ****, ****, ** • 309-***-**** •abp0nb@r.postjobfree.com

Seeking to secure a position that will lead to a lasting working relationship

in the areas of administrative support and customer service.

•••

Administrative support professional experienced in working in fast-paced environments

demanding strong organizational, technical, and inter-personal skills. Trustworthy,

ethical and discreet; committed to exceptional customer service. Confident and

poised in interactions with individuals at all levels. Detail oriented and

resourceful in completing projects; able to multi-task effectively.

Work Experience

Advertising Manager,

Fulton Democrat, Canton, IL

Responsible for the advertisement placements for weekly newspaper.

•Planned and prepared advertising material to increase sales of products or services.

•Worked closely with customers, company officials and sales departments.

•Provided marketing or technical advice to consumers.

Accounting Clerk,

Cargill, Beardstown, IL

Duties included general clerical, secretarial and project based work.

•Created and modified documents using a variety of computer programs, such as Microsoft Office, Excel, PowerPoint, Access, Outlook and Adobe Photoshop.

•Opened, sorted, and distributed incoming correspondence, including faxes and email.

•Prepared invoices, reports, memos, letters, financial statements and other documents.

•Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.

•Reconciled daily invoice transactions and entered daily sales into main database.

Accounts Payable Clerk,

Western IL FS Feeds Inc., Rushville, IL

Performed accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions.

•Preformed financial, administrative and clerical services for General Manager.

•Prepared batches of invoices for data entry.

•Entered and transmitted invoices for payment.

•Printed and distributed monthly financial reports to General Manager and Board Members.

•Maintained a filing system for all financial documents.

•Resolved invoice discrepancies.

Education

Jacksonville School of Business, Business Accounting Specialist

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