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Customer Service Manager

Location:
Miami, FL
Posted:
January 07, 2013

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Fanny

FarfanLogistics Coordinator, Supply Chain, Operations, & Accounting Team Player.

FANNY FARFAN

abp07c@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 20 years Extensive Experience in International Trade In/Out Bound of general cargo; machinery parts, tires, wheels, textiles, some perishables such as flowers, vegetables, fruits and fish. Coordinating, supervising and expediting dynamic daily operations, dealing with related parties such as shippers/ vendors, consignees/customers, forwarders, custom brokers, acting as a team player liaison for Customs, and Agriculture Departments, on procedures and respective regulations. Administrative results oriented, in detailed distribution, and organization of work load, reducing expenses, and maximizing revenues. Proven track record of the accounting functions, handle bank accounts, and reconciliations respectively.

Innovative and dynamic in Credit, Collections, Letters of Credit, Accounts Receivables, Payables. Implemented Federal Excise Tax department for domestic sales, maintaining periodic follow ups and keeping control of operations and monies involved. Proved to be a hard worker, conscientious, responsible with analytical skills and willingness to adapt to the circumstances, in a very trustful and cooperative way; Provided the best of my work expertise to commit as a reliable team member to provide support oriented to the company benefit and my own personal success.

EMPLOYMENT HISTORY

GA Expertise Inc. (Agribusiness consulting engineering firm for the Palm Oil Industry and Bio-energy technology)

Position: Logistics Coordinator Start date: January 2006

Ending date: November 2011

Duties:

Coordinate and resolve problem issues related to the import & export operations with all supply chain parties involved.

Creating and maintaining an organizational structure and task's log on the status of all purchase orders.

Keep track of all lead times to accurate determine and prepare shipping details.

Prepare all related Export documents according to the case and country of destination.

Revising, allocating, and authorizing payments of bills resulting from the in/out operations.

Proven track of originating and processing Letters of Credit for diverse clients through International Banks.

Maintain accurate accounting records of customer's accounts per shipments advances, and collections of pending balances. Against delivery.

Achievements:

Implemented an organized manner of receiving and acknowledge purchase orders from customers.

Created a chart on lead times from the fabrication of items and delivery of them.

Established a payment policy according to the client s history with the company and purchased order involved.

Offered customers the possibility of consolidate their shipments in order to avoid cost of shipping and additional charges.

La Compagnia del Olio, Inc. (Importer and Wholesaler or Italian Gourmet Products)

Position: Office Manager Start date: June 2005

Ending date: December 2005

Duties:

Co-ordinate import operations with related parties; vendors, freight forwarders, brokers and responsible for monies involved in these operations.

Handle of the monies, such as cash receipts, petty cash, bank deposits, and account reconciliations.

Responsible for general office administrative needs, handling all bank operations and accounting needs on payables and receivables;

Prepare and forward payroll info. to a third party Payroll Company.

Verify collections from Internet Sales via Verising, PayPal, and Amazon.com

Achievements:

Collected past due receivables and liquidate commissions and vendors accounts,

Prepared business inventory for the residual items in stock.

Executed a final sale event in order to finish with all residual merchandise in stock.

Florida Department of Agriculture (Division of Citrus Canker Eradication Program)

Position: Operating Assistant (Survey Department) Start date: November 2004

Ending date: June 2005

Duties:

Dynamic expedition of documents for survey inspections.

Results oriented on operations with related parties, USDA inspectors, agents, pathologies and general public.

Motivated team player in the whole process of collecting and elaborating reports with complete and accurate information with graphics on surveyed areas.

Achievements:

Acted as a problem solver between residential claims and the State by assisting in

Control and Fiscal Departments in the research of corresponding data and verification of

proper documentation for the allocation and reimbursement of such monies, matching

and auditing claims under State Compensation program.

Tri - Star Inc. (Airport Handling Service for TAM Cargo Airlines).

Position: Assistant Manager Start date: January 2003

Ending date: Agosto 2004

Duties:

Inside Sales Assistant on Export Cargo shipments to Brazil.

Assist Sales Manager with all respective daily sales bookings, projections, routes,

destinations and general customer service demands.

Administrative Assistant for all aspects related to the accounting needs such as invoicing, A/P & A/R of daily operations between the parties involved.

Prepare accounting daily operations and have bi-weekly meetings with an external accountant in order to furnish him with respective information.

Acting as a liaison to related parties such as Strategic Air Service, (airport ground service), Tam Airlines/Tam Cargo (used of passenger's plane bellies for cargo purposes), in the coordination of such daily operations.

Achievements:

Created an spreadsheet with all the customers information

Established a procedure to handle daily operations; bookings, receiving of cargo and

documents, calculating load and revenues per Tam Cargo availability of bellies planes.

Collaborated in the cross-accounting receivables and payables for parties involved.

Swiss-Port USA. (Airport personnel and Handling Service for Air France Airlines)

Position: Airport VIP Agent Start date: May 2002

Ending date: January 2003

Duties:

Dynamic expedition of documents for in & out - bound flights.

Involved in different positions of customer service; arriving and departing passengers from International Flights from/to France, Haiti and the Caribbean.

Results oriented on operations with related parties; US customs, Immigration and operating airport agents.

Team player in the daily process and preparation of respective reports for the authorities.

Achievements:

Acted as an interpreter and problem solver in many cases where the customers did not

Speak the language and had issues related to missing baggage, excess weight on their

luggage or children traveling by themselves, etc.

Quality Tire International Inc. (Division of Wheels under Tire Group International)

Position: President's Assistant Start date: October 1998

Ending date: September 2001

Duties:

Coordinate Import & Export operations with all related parties.

Responsible for the monies involved, through Letters of Credit and/or direct collections.

Responsible for general office administrative accounts.

Registered accounting daily operations and maintain a log of bank operations, account payables and receivables in order to furnish it to the accountant on a monthly basis.

Achievements:

My mayor contribution to the Company was designing the Company's Organizational

Chart with departments/jobs descriptions and made projections of the business growth, in

order to get US. Immigration approval for the business owner to expand in the United

States, under an investment business visa.

Tire Group International Inc. (Importer & Exporter of Tires, wheels & accessories)

Position: Account Receivables & Federal Excise Tax Supervisor

Start date: October 1997

Ending date: September 1998

Duties:

Responsible for all cashier's duties; Cash Receipts, Bank deposits, Petty Cash.

Keep accounting records up-dated on customer's accounts.

Maintain contact with clients in order to keep accurate information on their sales tax numbers, credit and pending accounts.

Prepare documentation for US. Customs and IRS. on the recovery of drop back duties and payment of FET Taxes on imported and exported tires respectively.

Achievements:

My mayor contribution to the Company was implementing a system to handle Federal

Excise Tax claims on imported tires that had paid duties and were sold/exported out of the

country and also "duties drop-back reimbursement charges, from US customs.

Greater Miami Visitor's & Conventions Bureau.

Position: Conventions Registration Clerk and Booth Assistant.

Start date: January 1996 Ending date: October 2004

In between jobs and/or times

of being un-employed.

Duties:

Greeting and Receiving visitors at the airport.

Registering VIP visitors at the conventions.

Guiding and translating services at convention's booths.

Take care of general customer service needs according to each convention or booth assigned.

Achievements:

Acted as an interpret and problem solver in different circumstances where the parties

involved did not speak the language and/or had any issues on services provided, or

related with the establishment of the booths, procedures and contact information.

Aerofloral Inc. (Cargo Airline - Division of Frontier de Colombia in the USA)

Position: Import Manager and Start date: January 1986

Head of Frontier de Colombia (MIA) Ending date: Junio 1995

Duties:

Head department of Import Operations and Miami division of Frontier de Colombia.

Handle and supervise incoming flower shipments.

Supervise and co-ordinate all related aspects, delivery conditions, dealing with all parties involved, availability of cold storage facilities, in-bond warehouses, brokers, domestic freight companies.

Acting as a liaison to US. Customs and Agriculture Departments.

Handle a great deal of customer service; All sort of issues from in-coming flower shipments.

Help expedite customs clearances on connecting shipments and any related issues.

Keep track record of daily operations and revenue reports.

In charge of collections and customer's accounts.

Revise and approved arising bills/charges as a result of operations from agriculture

inspections, airlines, brokers fees and cold storages services.

Achievements:

My mayor contribution to the company was helping to build up the structure for the opening of cargo airline base in the USA.

Help create the structure of the cargo airline since started and its development through the years resolving the needs that arose respectively.

AECA Airlines. (Aerolineas Ecuatorianas de Carga)

Position: Assistant Manager Start date: Agosto 1984

Ending date: December 1985

Duties:

Brought to the USA office as an assistant to the General Manager.

Represent the company's key customer's accounts in Ecuador.

Work on all import and export shipments from/to Ecuador.

Mastering perishables fish, plantains and fresh cut flowers.

Supervise and co-ordinate all related aspects, delivery conditions, dealing with all parties involved, availability of cold storage facilities, in-bond warehouses, brokers, domestic freight companies.

Acting as a liaison to US. Customs and Agriculture Departments.

In charge of collections and revenue reports.

Achievements:

My mayor contribution to the company was helping to build up a satisfied clientele, supervise and maintain accurate forwarding operations.

ACADEMIC EDUCATION

Subject of study: Accounting Technology - Associate in Science

College: Miami Dade College

City: Miami, Florida

Start date: February 2004

Ending date: May 2009

Subject of study: Audit and Business Administration

University: Universidad Cat lica de Santiago de Guayaquil

City: Guayaquil, Ecuador

Start date: January 1983 Ending date: August 1984

Subject of study: Economy

University: Universidad de Guayaquil

City: Guayaquil, Ecuador Start date: January 1977 Ending date: January 1980

COMPLIMENTARY EDUCATION

Subject of study: Microsoft Office Computer Programs

Educational Institution: The English Center

City: Miami, Florida Start date: January 1996 Ending date: August 1997

Subject of study: English for Business Studies

College: Hammersmith and West London College

City: London, England Start date: January 1981 Ending date: December 1982

Subject of study: English as a Second Language

Educational Institution: Anglo Continental Educational Group

City: Bournemouth, England Start date: January 1980 Ending date: January 1981

Occupation: Supervisor - Greater Miami Visitors Bureau

Kim Kaminis

Tel: 305-***-**** E-mail: abp07c@r.postjobfree.com Occupation: Sales - All State Building Materials

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