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Cheyenne Sabedra

***** **** ******

Desert Hot Springs, Ca 92240

760-***-**** (cell)

abozvo@r.postjobfree.com

Customer Service / Hospitality

I offer 15+ Years’ Experience in working with all types of persons, in all types of situations.

Enthusiastic, punctual, & professional customer service rep offering:

15+ years of experience providing customer support in all types of fast pace environments, from front desk at hotels, to receptionist at a high-end real estate company.

An unwavering commitment to customer service, with the ability to build lasting relationships with co-workers and clients, the ability to think on my feet and win customer loyalty.

Experience

Front Desk Agent

9/2008-3/2010, Agua Caliente Hotel & Spa, Desert Hot Springs, Ca

Handle customer inquiries, complaints, billing questions and comments. I delegated jobs to maintenance and housekeeping departments. Was responsible for answering multi phone lines in a timely manner. Enter reservations into the room master system, or cancel existing once when needed. Also was responsible for knowledge of rooms, packages, and spa services available at all time.

Case Manager Aide

9/2006-8/2008, The Ranch Recovery Center Inc., Desert Hot Springs, CA

Handled incoming calls from clients’ family members or potential clients, responding to inquiries, resolving problems and delegated responsibilities to the clients on a daily basis. Helped provide a calm and welcoming environment for meetings with potential clients, step work with the clients, and clerical work. I was able to provide excellent listening and answers to questions, could multi task with no signs of stress.

Executive Receptionist

7/1998-1/2000, Re/Max Real Estate Consultants, Palm Desert, CA

Responsibilities included but weren’t limited to running the front of the office. Answering multi-phone lines, data entry, announcing clients, mail distribution, training new receptionist, working with Escrow & Accounting departments when needed, knowing all agents and the extension to their offices, transfer phone calls in a timely manner, handle inquiries and complains professionally, and quickly.

Skills

10 key, 40 wpm typing, cashier experience, Microsoft Word, Outlook, and Excel, knowledge of search engines, punctual, flexible, excellent communication and verbal skills. Can give other job information and references during interview

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