Diana Zito

Email: aboz7f@r.postjobfree.com

Address:

City: Fairfax

State: VA

Zip: 22033

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Montgomery College, Rockville MD 1/2001 to 1/2012 (Business Administration)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Advanced computer literacy with Windows Operating System, Microsoft Office, Adobe Acrobat, Photoshop, Illustrator, and industry-specific software; quickly adapt to new applications.

Sales Force Software

Life Pro Software

GroupWise

Aura Software

Loma ACS-101

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

August 2008 to Current

Banner Life Insurance Rockville, MD

Case Manager

manages up to 500 life insurance cases which includes detailed processing of insurance application forms that are being submitted to underwriting, as well as in and out bound customer service phone calls, correspondence via email, fax or other written methods plus other projects or duties as assigned by manager Responsible for problem solving, making appropriate changes and recommendations, and working closely with General agents to secure paid policies with customers.

Handling of multiple open and pending applications at one time.

Processes and reviews all documentation of life insurance cases in a fast-paced environment.

Is the go-to liaison for the application process between all internal and external people Tracks and monitors underwriting of insurance policies from application to policy approval.

Maintains regular contact with General Agents to inform them of their client application status.

12/23/2005 to 2010

McWilliams/Ballard Alexandria, VA

Executive Sales Assistant

Maintain contact with home purchasers through the settlement process to inform them of status and assist in problem resolution.

Process, file and distribute contracts to purchasers and other parties.

Perform administrative duties including filing, paperwork, and assisting with reports for the Developer.

Assist in organizing and hosting Open House events while working with realtors in sales and negotiation processes.

Act as a liaison between marketing firm and Sales office and assist in design, creation and distribution of advertising and marketing materials.

Manage and supervise a small staff of sales assistants and assisted in maintaining timecards.

8/2/2007 to 7/23/08

Rapid Advance Bethesda, MD

Sales Coordinator

Responsible for providing sales administration support to help maintain a high level of customer satisfaction.

Assist in the processing of new and renewal applications for the underwriting department including reviewing applications for missing information and errors.

Provide support in maintaining customer satisfaction by handling customer service requests and follow-up as required.

Assist with contract renewals and identify and recommend additional products or services to the account executives for follow-up.

Track account activity and note any opportunities or concerns.

Perform clerical and administrative duties for account executives including; faxing, emailing, typing and scanning.

Education

2012 Montgomery College Rockville, MD

Business Administration

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