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Customer Service Manager

Location:
Weston, FL
Posted:
October 07, 2012

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Resume:

Kimberly Belmont

Email: aboyk7@r.postjobfree.com

Address: ***** ****** *****

City: Weston

State: FL

Zip: 33326

Country: USA

Phone: 425-***-****

Skill Level: Management

Salary Range: 90

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kimberly Belmont

16325 Malibu Drive Weston, FL 33326 Tel: 425-***-**** Email: aboyk7@r.postjobfree.com

Linkedin Account: http://www.linkedin.com/pub/Kimberly-belmont/6/6b6/82a

PROFESSIONAL SUMMARY

A dynamic program manager with a proven record of identifying, articulating and executing business needs.

EXPERIENCE

Sr. Program Manager for Microsoft Volume Licensing, Systemax, Inc.

June 2009 Present Create and execute marketing programs, raise awareness of Microsoft products and promotions to sales associates and marketing /merchandizing managers. Overall strategic plan, to grow Microsofts Volume Licensing business for small and mid-sized business. Execute demand generation campaigns by customer segment in order to identify needs and build the Open License pipeline. Consistently provided Microsoft YOY growth for FY10, FY11 and FY12, generating double-digit growth; higher than the rest of the industry Generate over 30% gross profit for Systemax, Inc for FY11. Systemax goal, is to grow Microsoft volume licensing business through a series co-op marketing activities and sales to at least 35% growth for FY12

Sr. Product Planner, Macintosh Business Unit, Microsoft Inc.

May 2006-June 2009

Senior product planner responsible for market, technology, and trend analysis of Office for Mac suite offerings. Researching customer insights to drive investments across the Office for Mac suite of products.

Shape, understand, publish, and clearly communicate customer and business requirements among front-end planning, engineering, marketing, and other constituents regarding market expectations. Coordinate and execute an executive customer council Manage numerous market research efforts including; segmentation studies, uncovering new market opportunities, ethnographic analysis, concept value testing, and feature prioritization, Marketing Requirements Document, business cases and competitive analysis. Conduct competitive reviews and successfully influenced marketing plans, PR, and prioritization decisions within product development.

Sr. Product Planner, iDEN Subscriber Group, Motorola Inc.

April 2004-May 2006

Product planner responsible for championing the integration of future technologies into existing and future products by building internal and external awareness regarding technology initiatives, as well as market and customer requirements.

Articulated compelling, market-driven requirements for wireless voice, data and software products for business and consumer segments. Jointly worked with Human-Factors group to co-author user interface requirements documents. Drove transition and integration of server-based development-managing carrier issues such as iFUN revenue share and 3rd party developer programs with the SW developer group. Managed margin preservations across products and sw features. Direct working relationships across disciplines, including mechanical, electrical, Industrial Design, marketing and program management to drive customer requirements.

Strategic Research Analyst, iDEN Subscriber Group, Motorola Inc.

January 2000 April 2004

Responsible for the design, execution, reporting and recommendations of insights from all primary and secondary marketing research studies. Responsible for providing timely and actionable recommendations regarding key decision points affecting all phases of product development and marketing.

Designed, implemented and reported ethnographic findings of the iDEN-subscriber customer-base. Findings lead to 2 product re-designs and a focused message for one the marketing campaigns. Research lead for the engineering quality testing beta program. Program created to identify and address hardware and software quality issues before the product was released to market. Program saved Motorola over 3.2 million dollars in warranty issues. Areas of research expertise include trend analysis, industry segmentation, customer profiling, conjoint analysis, ethnography, product benchmarking and an array of additional qualitative and quantitative research approaches. Other duties include strategy development; business intelligence; customer satisfaction evaluations and customer relations among various telecommunications service providers worldwide.

Market Analyst, The Martec Group

April 2009- January 2000

Responsible for identifying competitive and scientific analysis/implications for biotechnology and general industry.

Consulting and market analysis duties included analyzing market size, trend and potential untapped opportunities for clients. All projects involve the analysis and evaluation of the information collected as well as assembling and preparing of presentations. Responsible for primary and secondary research, statistical analysis, project management, report writing and financial analysis to customers.

Scientific Sales Engineer, Fischer Scientific PGC Scientific

Sept 1997 April 1999

Established new territory for PGC Scientifics within the Chicago-land area. Responsible for account management: customer service and the development and maintenance of over 500 accounts. Primary focus was on consumable plastics and molecular products. Customers included universities, hospitals, environmental agencies, city accounts and private industry.

EDUCATION

B.S. in Molecular Biology, Loyola University-Chicago

PROFESSIONAL TRAINAINGS

Six Sigma Green Belt

Coursework and exam completed, pending completion of project

Designing Value Prop for new Offerings Advanced Presentation Designs

Insights Generation

Microsoft Certified Professional

Certificate

Certificate

Certificate

Technology Specialist(s) MCP and technical trainings

SKILLS

Product Planning/Coordination

Digital Six Sigma

Quantitative and Qualitative Research Methods

Competitive Intelligence

Behavioral Research Approaches

Budget Preparation Management

Human Factors/Product Usability Studies

Market Segmentation

Management Audits

Industry Trend Analysis

Customer/Client Relations

Strategic Planning

Advanced Problem Solving

Financial Analysis and Trends

Budgeting



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