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Customer Service High School

Location:
Charter Township of Clinton, MI
Posted:
October 01, 2012

Contact this candidate

Resume:

Kenyona Deyampert

Email: abox2h@r.postjobfree.com

Address:

City: Clinton Township

State: MI

Zip: 48036

Country: USA

Phone: 586-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous client-focused professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Human Resource Development, Unemployment Insurance Examiner, and Information Technology.

Educational Background:

High School Dipolma from Wayne State University, Detroit MI 1/2001 to 8/2009 (Psychology)

High School Dipolma from Western Michigan University, Detroit MI 1/2001 to 10/2012

Job History / Details:

Professional Summary

Meticulous client-focused professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Human Resource Development, Unemployment Insurance Examiner, and Information Technology.

Core Qualifications

Process implementation

Reports generation and analysis

Data management

Team leadership

Microsoft Office

Quick learner

Process implementation

Customer Satisfaction

Customer Needs Assessment

Client assessment and analysis

Strong verbal communication

Experience

January 2012 to August 2012

Center for Learning and Development Detroit, MI

Human Resource Developer

Worked directly with Office of Employer Ombudsman and Customer Service Department Director to conduct skill analysis to address areas of training needed to better service the employees, management, employers, and customers, which led to onsite training.

Planned, developed and executed staff training for several locations and multiple groups of people.

Created training modules and multimedia presentations for enhanced understanding.

Organized and monitored training staff with specific skill sets to effectively conduct staff training.

Created and submitted monthly reports of work objectives to department director.

April 2006 to January 2012

State of Michigan Detroit, MI

Unemployment Insurance Examiner

Interview claimants, employers, and other interested parties of a claim and assess needs.

Conduct extensive investigations of claimant separations to effectively adjudicate the claim.

Initiate field audits of employers businesses to ensure proper unemployment insurance tax status is in effect.

Process new and continued unemployment claims, appeals and protest.

Issue pay adjustments. Train new unemployment agency employees and management staff at various agency locations.

Lead team staff meetings.

February 2005 to April 2006

Third Judicial Circuit Court Detroit, mi

Database Specialist

Created, administered and maintained client and vendor database for federal program.

Served as case worker.

Recruited vendors for free community based services for program participants.Conducted analysis to address prospective participants needs which led to linking them to appropriate community based services.

Created monthly reports to submit to board of review

Education

2009 Wayne State University Detroit, MI

Bachelor of Arts Psychology

Western Michigan University Kalamazoo, MI

Computer Systems Engineering

Professional Affiliations

Member, Alumni Association of Wayne State University



Contact this candidate