Customer Service Maintenance

Nathan Harnett

Email: abowz5@r.postjobfree.com

Address:

City: Pataskala

State: OH

Zip: 43062

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous Aircraft Records Clerk, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Military, Finance and Technology Customer Web Support, and Retail Sales. Well-qualified, productive, and versatile records clerk with deadline and detail-oriented skills. Adaptable to any situation that requires on the spot decision making. Mission focused and performance-driven expert in Aviation Maintenance Administration.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 10/2012 (Management)

Job History / Details:

Professional Profile

Meticulous Aircraft Records Clerk, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Military, Finance and Technology Customer Web Support, and Retail Sales. Well-qualified, productive, and versatile records clerk with deadline and detail-oriented skills. Adaptable to any situation that requires on the spot decision making. Mission focused and performance-driven expert in Aviation Maintenance Administration.

Qualifications

File/records maintenance

Data management

Reports generation and analysis

Financial records and processing

Team leadership

Extremely organized

NALCOMIS

Excel in Strategy and Research

Conflict resolution

Troubleshooting proficiency

Analytical and critical thinker

Patient and diligent

Excellent communication skills

Proficiency in computers both hardware and software

Process implementation

Creative Problem Solving

Domestic and International Experience

Customer Service

Microsoft Office Suite

Apple iOS 6.0

Windows Operating Systems

Skilled multi-tasker

Inventory management background

Advanced clerical knowledge

40 WPM typing speed

Relevant Experience

Operations

Collaborated with maintenance department to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office in a military unit.

Management Support:

Ensured smooth operations by supporting executive team.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Preparation

Prepared aircraft records for transfer and inspections.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated records, maintenance cards, correspondence files and scheduling database.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Experience

December 2011 to September 2012

Morgan Stanley Smith Barney Columbus, Ohio

Level II Web Support Specialist

Served as level II web support specialist. Answered and troubleshooted up to 100 calls daily. Experience with Internet Explorer troubleshooting, Apple iOS 6.0 operating systems Quicken, Turbo Tax, Partnercare, and Clientserv. Recorded each phone log and responded to level I cases. Performed ordering and reissuing of debit cards, credit cards, and checks. Spoke directly with very wealthy clients with a professional and customer friendly attitude while working diligently to answer their questions or concerns. Provided World-Class customer service and received many compliment calls from Financial Advisers and clients.

December 2007 to May 2009

United States Marine Corps Virginia Beach, Virginia

Aviation Maintenance Administration Specialist

Served as records clerk for Naval United States Navy F/A-18 Hornet and F/A-18 Super Hornet Fleet Replacement Squadron (VFA-106). The command's mission is to train Navy and Marine Corps Replacement Pilots and Weapon Systems Officers to support fleet commitments. Accountable for over 50 Strike Fighter Aircraft, logging and documenting each maintenance action using multiple data filing systems. Recorded inspections on parts and aircrafts. Logged thousands of hours of flight time and worked directly with the Maintenance Chiefs as part of a daily routine. Incoming and external engine and aircraft transfer checklists. Added and removed SRC and ASR cards in logbooks when parts were added or removed from aircraft. Calculated precise flight times on each part and documented scheduled removals. Worked directly with maintenance departments creating the Monthly Maintenance Plan (MMP). Received several awards including a Certificate of Commendation, Meritorious Mast, and Good Conduct Award Recipient.

May 2005 to December 2007

United States Marine Corps Okinawa, Japan

Aviation Maintenance Administration Specialist

Ensured the completion of all required aircraft forms, logs and reports. Inspected aircraft logbooks for past due components of CH-46E according to pre-flight checklists. Oversaw Maintenance Action Form creation and completion and calculated flight hours on components of military aircraft in and out of combat zones. Prepared aircraft and engine logbooks for transfers to and from multiple organizations around the world. Maintained inspection records and flight hours for each component using the Naval Aviation Logistics Command Operating Maintenance Information System (Nalcomis). Communicated directly with the maintenance department regarding all maintenance plans and procedures. Ensured all steps are completed as per COMNAVAIRFORINST 4790.2B, The Naval Aviation Maintenance Program (NAMP), and other supporting maintenance manuals and procedures.

Education

University of Phoenix,

Bachelor of Science

Currently on the track to complete Bachelors of Science in Management

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