Ciro Guerra

Email: abow0s@r.postjobfree.com

Address: **** *** ***** **

City: Hollywood

State: FL

Zip: 33021

Country: USA

Phone: 754-***-****

Skill Level: Management

Salary Range: 90

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ciro M. Guerra, PMP

Hollywood, Florida 33021 - 754-***-**** - abow0s@r.postjobfree.com

Infrastructure Architecture - Project Management - Network Virtualization - Business Continuity

Highly accomplished business-focused information technology leader with exceptional hands-on technical background and expertise

envisioning and leading technology-based initiatives grounded solidly on business and economic value. Created successful solutions

by ensuring every IT investment is strategically driven by business objectives and ensuring organizations are served by their

technology infrastructure not encumbered by it. Expertise in global infrastructure design, data/call center build outs, business

continuity and technology capital/expense project management and processes.

> Created architectural and technology roadmaps that resulted in stronger business/IT alignment which drove adoption and

value to the organization.

> Champion successful execution 4-part master plan: Network Infrastructure, Virtualization, Disaster Recovery/Business

Continuity, and a Global VoIP PBX Call Center.

> Sixteen years of network management and operational experience with technology integration and implementation.

Core Areas of Expertise:

> IT Strategy & Execution

> Project Management

> Virtualization Design/Implementation

> Network Infrastructure

> Business Continuity/Resiliency

> ITIL Lifecycle Management

> Global WAN Design & Satellite Implementation

> Telecom VoIP & Digital Systems

Certifications: PMP, ITIL v3

PROFESSIONAL EXPERIENCE

Director Information Technology - Integration Management 1996 - October 2012

Silversea Cruises - Fort Lauderdale, Florida

Exponentially expand business capabilities and functions thru transformation initiatives by aligning business objectives and vision

with progressive technology solutions. Headed IT enterprise architecture strategy that positioned company for expansion, leading

infrastructure improvements and upgrades. Directed development, integration, implementation and support for all information

technology systems spanning five countries, six vessels and call center operations in US, Europe and Australia. Grew the information

technology division from a small single site office to a $3.5M global infrastructure. Managed teams of engineers and support

personnel throughout the enterprise.

Vision, Planning, Execution, Agility and continuously manage change for mission critical systems

> Created a 5-year strategic technology infrastructure road map to ensure high availability, secure and reliable global systems.

> Built a cross-functional team to create long-term project plans, detailing scope, time, cost, and risk for each phase of the

program. Instituted a continual service improvement approach to mitigate risks to legacy systems.

> Invited hardware and software vendors in their respective technology disciplines (WAN, fiber, cloud, OS) to participate in JAD

sessions in order to accelerate project definitions and key stakeholder approval.

> Gained significant competitive insight into vendor plans, electing to implement a rolling wave planning methodology to optimize

resources as funding became available and future technologies matured.

> Worked hands-on with team to deliver 4-phase rollout:

*** Avaya VOIP Call Center: Spearheaded creation and implementation of a on-schedule, under budget $900K global

telecommunication system- "original master plan vision of a single unified call center to reallocate resources dynamically with the

ultimate goal to improve customer service satisfaction, enhance call-handling capabilities, increase revenue directly tied to a larger

call volumes and improve availability and reliability."

> Gained executive approval and funding after submitting Business Impact Analysis (BIA) and risk assessments.

> Provided system availability and reduced risk of outages via multiple "follow the sun" call centers, using fully redundant

system and highly optimized network utilizing Avaya's VOIP failover PBX servers and gateways.

> Ensured operational success through extensive technical and user training.

*** Network Infrastructure: Led complete restructuring of data network, communications and security systems across data centers in the U.S. and Europe.

> Built a team of SMEs from internal and external resources to deliver 4 key mandates, central management, scalability,

highly availability, and PCI compliant network security, completing project within 10-month deadline.

> Managed implementation of a 12-site enterprise security network. Upgraded security design resulted in $160K cost

savings by consolidating and centrally managing security components and policies.

> Increased bandwidth to all locations by 40%, improve network resiliency by 65%, reduce cost by 22%, and expand connections via multiple MPLS WAN networks.

> Established baselines for key systems using quantifiable performance measurements to compare actuals vs. target.

*** Virtualization: Championed approval and funding for implementing the virtualization of all enterprise servers utilizing

multiple HP SANs and VMware virtualization technologies to reduce data center footprint, lower TCO, and improve network

resiliency and administration. The project plan outlined the virtualization path of servers along with their scheduled milestones

as well as 70% reduction of physical servers during 18 months phased rollout.

> Standardized on HPs Lefthand iSCSI technology for SAN replication and WAN efficiency, working closely with vendor to

ensure successful rollout.

> Completed project under budget and 45 days ahead of schedule, reducing global data centers from 5 to 2 and actual

physical server count by 85%. Reduced operating cost by 260K due to decrease of space footprint, environmental

efficiencies and server maintenance contracts.

*** Business Continuity: Gained senior leadership buy-in for a business continuity plan that met dual objectives, after providing

a comprehensive business case with detailed BIA. Lead the development, management and execution of the corporate business

continuity and resiliency.

> Protected revenue-generating stream with 99% of all systems designated as business critical for a geographic region

subject to frequent and high intensity events.

> Achieved corporate goal for viable business continuity plan to redistribute resources on-demand without users and

equipment being relocated through integration with virtualization and VOIP PBX plans.

*** Exchange Migration - Managed migration of Domino 5TB e-mail system to a virtualized Exchange 2010 messaging platform.

Designed and implemented load balanced redundant Exchange (CAS, DB) servers in multiple locations to improve messaging

platform availability and resiliency. Design incorporated plans for cloud migration in near future.

*** Project Management - Drove small and large-scale development projects including cost, schedule, and technical performance

requirements-assuming leadership with regard to project estimating, staffing, managing, controlling, administering, budgeting,

and execution.

TECHNICAL EXPERIENCE

Cultivated network reliability and resiliency skills while working in a technical capacity as a Systems Analyst for

Norwegian Cruise Line designing and implementing air/sea business continuity recovery plans, and as a Senior

Programmer Analyst for Costa Cruise Lines managing database and system software integrity.

TECHNOLOGY SUMMARY

Software Applications

MS Windows 2008, Windows 2003, Windows 7, Windows XP, Exchange 2010, Outlook 2010, Link, MS Active Directory, SQL 2005,

SharePoint 2010, VMware 4.1, BlackBerry Enterprise Server, Citrix XenAPP 5.0, IBM Domino 8.5, Notes 8.5

Hardware Systems

HP EVA & Lefthand SANs, HP DL servers, Cisco 3800 routers, Cisco 6500 switches, Riverbed WAN Optimizer, AVAYA S8800 and

media gateways, Juniper Firewalls/VPN, IBM AS400

EDUCATION and TRAINING

> B.S. Computer Science, Florida International University

> A.A. Computer Science, Miami Dade Community College

> PMP Certification

> ITIL v3 Certification

TRAINING

> VMware Infrastructure vSphere 4.1

> Microsoft Active Directory Design and troubleshooting

> Microsoft Exchange 2010 Design and Deployment

> Building Scalable Cisco Networks

> Microsoft SharePoint 2010

> Cisco Multilayer Switched Networks

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