Andrea Montgomery

Email: abovv0@r.postjobfree.com

Address:

City: Jonesboro

State: GA

Zip: 30236

Country: USA

Phone: 256-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including hospitality, health care administrative assistant, non-profit, sales and marketing. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

Educational Background:

High School Dipolma from Alabama A&M University, Normal AL 1/2001 to 12/2009 (Marketing)

Job History / Details:

Summary

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including hospitality, health care administrative assistant, non-profit, sales and marketing. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

Highlights

Guest services

Front desk training

Reservations and booking system experience

Bookkeeping

Staff management

Microsoft Office skills

Exceptional multi-tasker

Communicates effectively

Listening skills

Adaptability and responsiveness

Meets/exceeds goals

Problem resolution

Accomplishments

Reduced number of guest complaints by 11 percent.

Reduced expenses by 10 percent while at the same time improving customer satisfaction by 12 percent.

Successfully passed hotel audit with a score of 85 percent

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

March 2012 to September 2012

RESPONSIVE HOME HEALTH FORT LAUDERDALE, FL

ADMINISTRATIVE ASSISTANT

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Provided support towards CEO and sales team in managing operation workflow. Audited new customer files to verify medical necessity and satisfaction of coverage criteria.Collaborated with Human Resource department to ensure efficient office environment.Oversaw inventory and office supply purchases.

September 2011 to March 2012

DAYS INN MIAMI BEACH, FL

FRONT DESK SUPERVISOR

Made and confirmed reservations.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Contacted housekeeping or maintenance staff when guests reported problems.Greeted, registered and assigned rooms to guests of hotels or motels. Attend to customer complaints and resolve problems.

May 2010 to July 2011

MOTEL 6 HUNTSVILLE, AL

GENREAL MANAGER

Hired and trained all of staff.Strengthened company's business by leading implementation of sales program.Trained, coached and mentored staff to ensure smooth adoption of new program.Implemented innovative programs to increase employee loyalty and reduce turnover.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

February 2008 to May 2010

MOTEL 6 HUNTSVILLE, AL

FRONT DESK CLERK

Greeted, registered and assigned rooms to guests of hotels or motels.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Recorded guest comments or complaints, referring customers to managers as necessary.Issued room keys and escort instructions to bellhops.Verified customers' credit and established how the customer would pay for the accommodation.

Education

2009 Alabama A&M University Normal, AL

Bachelor of Science Marketing

Coursework includes: Strategic Management and Policy, Business Communication, Management Information Systems, Marketing Management, Financial Accounting.

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