Ryan Williams

Email: abovhs@r.postjobfree.com

Address: ***** * **** ****** #****

City: Scottsdale

State: AZ

Zip: 85255

Country: USA

Phone: 480-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RYAN B. WILLIAMS

19777 N 76th Street Unit 2306

Scottsdale, Arizona 85255

480-***-****

abovhs@r.postjobfree.com

OBJECTIVE

Obtain an entry level to mid-level position in the information technology field where I can use my recent education to advance in the industry as well as to achieve successful outcomes of projects, client relations, and growth within a company.

EXPERIENCE

October 2009 - Current

University Of Phoenix

Phoenix, AZ

Academic Counselor

Advise and implement optimal solutions for students and business needs

Work with a team of six members to ensure compliance policies/procedures are met

Attend seminar/training's necessary for governmental procedures

Received Student Choice Award for outstanding contribution to students

September 2007 - May 2009

Best Buy

Beaverton, OR

Senior Technician

Ensure department attains 4% of total revenue for the store

Help clients with inquiries and fix issues related to networking, operating systems, malware, performance, hardware/software and overall maintenance of all computers

Train associates about Apple computers, PC products including operating systems from Windows 98 to Windows 7, Ubuntu and other forms of Linux

Oversee quality control of customers individual experience

Awarded Employee of the Quarter in 2007 for exceptional sales and dedication

November 2006 - August 2007

JW Marriott Desert Ridge Resort

Phoenix, AZ

Elite Guest Coordinator / Guest Services Specialist

Initiated the Elite Guest Program for customer satisfaction which is still being utilized

Managed the coordination of Marriott Elite Guest stays

Communicated with internal departments to ensure guests` needs were being met

Earned Spirit of Service Award for exemplary service achievements

August 2004 - November 2006

Gainey Suites Hotel

Scottsdale, AZ

Front Office Manager

Answered phones, greeted, and checked-in guests and corporate clients

Diplomatically resolved customers` concerns

Performed weekly inventory for the gift shop

Managed scheduling and training for front desk staff

EDUCATION

2004-2012

University of Phoenix

Phoenix, AZ

B.S., Business Management GPA: 3.04

Masters of Management GPA: 3.67

Cisco Certified Networking Program GPA: 3.89

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