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Sales Customer Service

Location:
Martinez, CA
Posted:
October 03, 2012

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Resume:

Kathryn Shluzas-Jutagir

Email: abouxk@r.postjobfree.com

Address:

City: Martinez

State: CA

Zip: 94553

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Associate with 16 years of Healthcare experience. In-depth knowledge of Benefit Administration & Sales at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Educational Background:

High School Dipolma from Trinity Prepatory School, Winter Park FL 1/2001 to 6/1993 (Diploma)

Job History / Details:

Executive Profile

High-performing Associate with 16 years of Healthcare experience. In-depth knowledge of Benefit Administration & Sales at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Skill Highlights

Leadership/communication skills

Product line expansion

Background in Group Sales, Group Benefit Orientation, Plan Administration, Renewal Management, SBC /Large Group Quoting, IFP Quoting, IFP Sales & Medicare Supplement Sales

Background in Small & Large Group Underwriting

Background in Cobra Administration- ARRA Administration

New product delivery

Client account management

Process improvement

Business operations organization

Background in Claims Resolution & CSR duties

Core Accomplishments

Operations Management:

Managed Small & Large Group Underwriting.

Handled all functions related to the Small & Large Group Renewal process.

Program Management:

ARRA Notification & Administration

SBC Employer Training & Notification

Public Relations:

Retention of over 90 percentage on assigned cases

Immediate claims response initiative

Professional Experience

January 2003 to Current

Bay Area Benefits DBA TR Benefits Lafayette, CA

Senior Associate

Accountable for SBC Renewals including overall customer satisfaction.

Built strategic alliances with Carriers hat resulted in increased service turnaround

Created new revenue streams through IFP & Medicare Sales

Defined strategy and business plan for [SBC & Large Group Underwriting

Generated new business through Social Media outreach

Strengthened company's business by leading implementation of Continuing Client Management

Surpassed revenue goals in four consecutive quarters.

January 1999 to January 2003

Copower /LISI San Mateo, CA

Customer Service Representative

Accountable for SBCVision Service Plan & Delta PPO / DHMO products Administration including overall customer satisfaction.

Initiated program that standardized employee training with regard to COBRA Administration & Practices

HIPPA Officer

Education

CA Dept of Insurance Lafayette, CA

Licensed Agent-Accident and Health- Life Only

Lic # 0E47840



Contact this candidate