Ajay Pal Singh

*** ***** ****** **. *********, ON, M9W 7B6

Email: abotyo@r.postjobfree.com

Contact No: 647-***-****

PROFILE

Knowledge of Network Classes and Protocols.Experience in supporting Citrix and VMware technologies Hands on experience in troubleshooting Financial Applications like 3D, Thomson Reuters, AIS Host, Manager Approval and Outlook, Office Communicator, Live Meeting, Grapevine Router.Experienced in Supporting Level 1 and Level 2 IT issues for Morgan Stanley Smith Barney.Experience in Ticketing Systems and Escalation Process.Reformed in a fast-paced environment supporting business-critical services and applications with zero tolerance on downtime and outages. Worked on different operating systems. Experience with Active Directories using Windows server 2008 and 2003.Trained in handling, researching and managing documentations.Quick learning ability and positive attitude towards work. Self-Motivated and can work successfully without supervision. Ability to work successfully in a team environment. Multilingual (known English, Hindi and Punjabi) with fluency in English and Punjabi.

TECHNICAL SKILLS

Networks

OSI Model, Sub-netting, TCP/IP, RIP, UDP, IPv4, IPv6, ARP, NAT etc.

Systems Analysis

Knowledge of Software Development Life Cycle, Data Flow Diagram(DFD), Functional Decomposition Diagram(FDD), UML etc.

Programming Languages

Java(J2SE, J2EE, J2ME), C, Micro-Assembly, C++, C#

Microsoft Office

Proficient in MS Word, PowerPoint, Project etc.

Operating Systems

Unix, Linux, Windows 98/2k/XP/Vista/7, and Windows Server 2003, Windows Server 2008 and VMware

Database

SQL, SQLite, MySQL

Web Development

Knowledge of HTML, JavaScript, XML

Server Operating System

Active Directory Sites, Creating/Deleting User Accounts etc. on Server 2008, 2003

EMPLOYMENT HISTORY

Technical Support Analyst - IBM (MSSB Account), Markham, CA Oct, 2011 – Aug, 2012 Providing outsourced technical support for Morgan Stanley Smith Barney, one of the largest investment banking institutions in the world, supporting all facets of their entire IT infrastructure.Troubleshoot issues related to Windows Servers and domains, mainframes, Exchange servers, large number of hardware devices, virtualization technology integrating VMware and Citrix technologies, networks and remote computing, Active Directory groups, users and computer management, and their entire array of over 100 custom-build internal applications. Provide support for transitioning from Physical to virtual platform (windows XP to win 7). Analyze, Document, resolve issues and requests within the enterprise with more than 80% first call resolution metric and route the issues to appropriate IT departments in a timely manner.Perform follow-up communication to ensure user satisfaction.Perform other duties assigned by Team Lead.

Computer Support Assistant - Humber College, Etobicoke, CA Jan, 09 - Dec, 09 Troubleshoot and Install/Re-install academic software’s. Install, diagnose, repair, maintain and upgrade all PC’s for optimal performance.Troubleshoot both windows XP and win 7 platforms.Performed maintenance of personal computers and peripheral equipment, identifying problems and provide appropriate solutions

Technical Support Analyst - LPU, Jalandhar, India May, 07 - Aug, 07 Handling all the problems and queries related to the computer applications like Outlook, Microsoft Suite and other academic Software’s.Deploying software’s, installing windows operating systems. Responsible for solving problems like: virus issues, forgotten passwords and hardware problems etc.Resolve other technical issues of students efficiently and effectively.

EDUCATION Advanced Diploma in Computer Engineering Technology, Humber Institute of Technology and Advanced Learning (2008 – 2011), Toronto, Ontario, CAComputer Science (2007-2008), LPU, Punjab, India

PROJECTS Build Micro-Mouse/Robot (Jan 2011 – April 2011)Implement Different Search Techniques on Matrix using Java(Sep 2011 – Dec 2011)

Awards: Second Prize in Robot Competition (Humber College)

References available upon request

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