Dear Sir/Madam,

I would like to apply for a position of an Office Receptionist, where I can utilize my skills and work experience and bring maximum to my employer. I have 7years experience working with clients as a Tax specialist. For many years I extensively worked with English, Russian, and Hebrew speaking clients in Canada. The range of my responsibilities included providing professional tax advice, tax planning and individual tax returns preparation with different level of difficulties, introducing company’s products and services to existing and potential customers, interviewing clients, negotiating with a client you can’t afford to lose.

I have been working part time for 7 years .Currently I am looking for opportunities to transition my expertise to a fulfilling new career, fool time position. I have excellent references and I am available immediately.

As an excellent and quick leaner I would need only a short period of time to adjust myself to a new position .I am quite confident that my skills and experience would help further enhance existing and potential clients’ satisfaction.

Sincerely,

Helena Shpuntov

HELENA SHPUNTOV

40 Baif blvd #310

Richmond Hill, ON

Tel: 905-***-****

e-mail:abotwt@r.postjobfree.com

OBJECTIVE To obtain a position of a Office Receptionist

SKILLS

Maintain solid client relationships by performing duties with high professionalism

Excellent negotiation skills

Flexible in approaching all duties and shares best practices wherever possible

Demonstrated strong problem solving skills, time management and organizational skills

Developed ability to work well under pressure and to multi-task

Possess responsibility, integrity, creativity, positive attitude and team player skills

EXPERIENCE

2004-current Tax specialist, customer service representative, HRB Canada

Interview and negotiate with clients

Prepare business and other individual tax returns

Performed data entry

Served as liaison to clients and CRA

Troubleshoot client problems

Handle client complains

Coaching, support and share experience with others

Report to the center office

Handle telephone calls in a fast paced environment

Make marketing calls

Print cheques, issue debit cards, receipts, handle cash

1996-2004 Mortgage Clerk, Bank Tfahot Israel

Interviewed clients

Prepared mortgage requests, sent for approval

Performed data entry

Opened saving accounts

Promote bank products

Served as liaison to clients and center office

Performed marketing calls

EDUCATION

Continuous Tax courses HRB Canada

Computer courses Canada

Basic accounting Canada

Financial and marketing course Israel

Leningrad Polytechnic University Russia, Master’s degree

Contact this candidate