David J. Taylor

**** ******* ****, ********* *******, Ohio 44121

216-***-**** Home, 216-***-**** Mobile

abotvz@r.postjobfree.com

WORK EXPERIENCE

Lawson Products- Independence, Ohio 2011-2012

Inside Sales Representative- Kent Automotive DivisionDeveloped customer relationships through sales processIncreased customer revenue through effective up selling

Bank of America - Beachwood, Ohio 2002 – 2011

Senior Credit Analyst, Existing Customer Credit and Retention (April 2009-June 2011)Review existing customers’ accounts to mitigate risk and maximize profitabilityRecommend internal and external programs for financial hardship solutions

Senior Credit Analyst, Non-Card Credit Acquisition (Jan. 2004-Dec. 2004 & Jan. 2006-March 2009)Decision credit applications for the Non-Card Acquisition division of Consumer FinanceMaximize yield and cross-sell opportunities to deepen the relationship5 time monthly Business Leader

Senior Credit Analyst, Business Lending (Jan. 2005-Dec. 2005)Decisioned business credit card applications and cross-sold complimentary productsBusiness Leader: May 2005, June 2005

TACS Manager On Call (Oct. 2003-Jan. 2004) Resolved escalated cardholder issues through effective communication and problem solvingProvided educational feedback to TACS Reps

Telephone Access Customer Service (TACS) Representative (Sep. 2002-Sep. 2003)Improved customer relationships through effective resolution of customer issuesDeepened customer relationships by cross-selling additional products

Onsite Companies - Cleveland, Ohio 1999 - 2002

Customer Support AssociateProvided human resource & payroll support for internal clients; HR Consultant to external customersExceeded accuracy goals for payroll processing and client invoicingMaintained employment records for 150-175 contractors

Legg Mason Wood Walker, Inc. - Baltimore, Maryland 1997- 1999

Check Processor- Corporate Accounting/Accounts PayableAccounts Payable associate and office support for the Corporate Accounting departmentMaintained and organized files of daily scanned images for archivingTroubleshot inquiries from vendors concerning past due invoices Coordinated off-site storage records management

The Gap- New York, Cleveland, Baltimore 1994 -1999

Sales Associate, Lead Cashier

EDUCATION

New York University- New York, New York

1994 Summer Institute in Book & Magazine Publishing

Miami University- Oxford, Ohio

Bachelor of Arts in English (Creative Writing)

COMPUTER SKILLS

Microsoft Windows, Office Suite, PeopleSoft, SAP

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