Angela Sampson

Email: abot7n@r.postjobfree.com

Address: *** *** ****** **** # ***

City: Oakland

State: CA

Zip: 94610

Country: USA

Phone: 510-***-****

Skill Level: Entry

Salary Range: 40k-45k

Primary Skills/Experience:

Clerical, Customer Service, Administrative, Data Entry, Retail, General office.

Educational Background:

Graduated from High School, Some College and Technical School Certificate

Job History / Details:

Angela M. Sampson

383 Mac Arthur Blvd # 218

Oakland, CA. 94610

510-***-**** Voice Mail

510-***-**** Home Phone

OBJECTIVE: To obtain a position in the customer service industry where

my knowledge and experience can be fully utilized and enhanced.

EXPERIENCE: 2002-2012 Covenant Aviation Security, San Francisco, CA.

HOMELAND SECURITY SCREENER:

Provide frontline security and protection of air travelers, airports and airlines.

Responsible for identifying dangerous objects in baggage, cargo and on

passengers. Carry out duties in a professional and courteous manner.

Perform wanding, pat downs, private screening operation of x-ray machines,

baggage screening and ticket review as needed.

1997-2002 Bank of America, San Francisco, CA.

LEAD OPERATION REPRESENTATIVE:

Assist Manager with day-to-day functions, responsibilities include: Assigning

work to associates. Monitoring work flow and productivity. Conducting staff

meetings as needed. Calculating and maintaining time sheets. Coaching and Development.

SENIOR CLERICAL LIAISON: Interactive Banking Operations

Responsible for establishing the Home Banking and Pay by Phone Inquires.

Process record changes for customer s internal and external vendor systems.

Communicate with customers and merchants via e-mail.

1996-1997 Nelson Staffing Solutions, San Francisco, CA.

COLLECTION AGENT: Providian Bancorp

Responsible for helping customers establish new means for rebuilding credit

history. Set up payment plans for customers. Educate customers on the benefits of prompt payments.

EDUCATION: 1997 Computer Learning Center, San Francisco, CA.

Certificate in Computer Business Systems:

Trained in all Microsoft Office Suite Applications, DOS, Lotus Notes, Outlook

Netscape 4.0 & 4.8, and Switchboard.

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