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Customer Service Manager

Location:
Williamsport, PA
Posted:
October 08, 2012

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Resume:

Deborah J Steppe

Email: abot6a@r.postjobfree.com

Address:

City: Williamsport

State: PA

Zip: 17701

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My job skills include competent departmental management, processing payroll, accounts payable/receivable, receptionist duties, organizational skills, as well as I am proficient in Word/Excel, customer service and have excellent communication skills.

Educational Background:

High School Dipolma from Pennsylvannia College of Technology, Williamsport PA 1/2001 to 5/1995 (Food and Hospitality Management)

High School Dipolma from Lyons Central High School, Williamsport PA 1/2001 to 10/2012

Job History / Details:

Professional Background

My job skills include competent departmental management, processing payroll, accounts payable/receivable, receptionist duties, organizational skills, as well as I am proficient in Word/Excel, customer service and have excellent communication skills.

Skill Highlights

Interviewing, hiring, training and managing staff effectively

Excellent communication skills

Accounting skills:

processing payroll, APR and other HR duties.

Efficient computer skills including Word and Excel

Effective interdepartmental relationship skills

Efficient math and writing skills

Accomplishments

Associates of Applied Science Degree in Food and Hospitality Management

Certification by Dietary Managers Association as a Certified Dietary Manager

Managed largest concession at the 1995 Kentucky Derby with two day revenues of over $30,000 working for Aramark Company

Sales manager for major home party with sales team of 15 associates

Professional Experience

January 2002 to April 2012

Watsontown Health and Rehab Center Watsontown, Pennsylvannia

Certified Dietary Manager

Completed all duties of the dietary department to the satisfaction of the residents and management following all state regulations and sanitation requirements. Performed clerical duties such as APR, scheduling staff and documenting employee records. Attended daily departmental meetings and conducted staff training meetings monthly. Facilitated inventorying and ordering supplies weekly.

April 1997 to October 2001

PALCO Federal Credit Union Muncy, Pennsylvannia

Customer Service Agent

Performed necessary banking transactions of daily customers, balanced cash drawer daily, processed financial forms, record keeping and filing.

May 1995 to March 1997

Comfort Inn New Columbia, Pennsylvannia

Front Desk Supervisor

Managed staff scheduling, assisted guests with check-in and check-out procedures, balanced cash drawer daily, assisted manager as needed

July 1988 to June 1993

C.A. Reed Company Williamsport, Pennsylvannia

Accounting/Payroll

Processed and balanced payroll for 160 employees on a weekly basis. Audited time cards, filing, filled out employee insurance, unemployment, domestic relations and other financial forms requested by company employees. Also, operated Company employee store. Ordered products, stocked shelves, opened and closed store, balanced cash box

August 1976 to March 1982

Sycamore Manor Montoursville, Pennsylvannia

Dietary Night Supervisor

Held all dietary positions at different times in facility with a census of 150. Prepared food, worked serving trayline, menu planning, ran dishwasher, cleaned equipment, operated slicer and other kitchen equipment, prepared desserts/salads

March 1975 to June 1976

Mercy Hospital Auburn, New York

Dietary Aide

Assisted serving trays on a trayline for a 700 bed hospital. Worked in the dishroom cleaning trays and dishes until shift ended.

Education and Training

1995 Pennsylvannia College of Technology Williamsport, PA

Associates of Applied Science Food and Hospitality Management

Accounting I

English Comp I and II

Business Math

Food and Beverage Management

Management and Human Relations

Computer Technology

Cake Decorating

Catering

1974 Lyons Central High School Lyons, New York

High School Diploma Business

Certifications

Certified Dietary Manager

Certified Food Protection Professional

Certified In HACCP controls

CASA of Lycoming County Volunteer (Court Appointed Special Advocate)

Affiliations

Dietary Managers Association

Hughesville Friends Church



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