Scott Dunn

** ********** *****, ***. *** Tel: 416-***-****

Toronto, ON M2K 2J7 abosti@r.postjobfree.com

Over 20 years of computer, telecom and software support. A quick learner who thrives on challenge and resourceful problem solving. Proven project manager with demonstrated experience in building effective relationships with all levels of management. A dedicated hard worker who works well in a changing environment and well respected for excellent customer service skills.

Technical Qualifications

Operating Systems: Windows XP, Windows Server 2003, Windows NT, OS/2DB2 and SQL coursesRemoteware, HEAT, Lotus Notes, VNC, Automate 6Citrix, Terminal Services, Ghost, Nortel VPN

Career History

YM INC

Middleware & Network Analyst (May 2008 – Present)

Install and monitor 70+ Microsoft servers and core business applicationsMaintain anti-virus, Windows and spyware updates for over 600 user computersMaintain automate scheduling application for large clothing retailerManage the daily integrity of automated reports for all levels of managementWork with development regarding new applications/reporting to be implemented

DATA INTEGRITY

Technical Analyst (Nov. 2007 – Apr 2008)

Installed new Back Office servers for all LCBO locations.

Installed new Auxiliary consoles and wireless access points in all LCBO retail locations

SPEEDY MUFFLER KING 1985 - 2007

Helpdesk Supervisor (1987 - 2007)

Provided second level helpdesk support for proprietary POS application running on Windows XP.Full responsibilities for all telecom equipment and services.Supervised the Helpdesk function for 400+ retail locations with a staff of 4 analysts.Successfully implemented multiple PC Installations/Upgrades at 400+ retail locations.Successfully upgraded the proprietary POS for 400+ retail locations. Created and converted proprietary POS database to run under DB2.Managed flow of data to/from 400+ retail locations and Head Office AS/400.Tested and implemented AS/400 applications related to POS application.Implemented multiple telephone system installations at the Head Office.Built and managed a VPN between Head Office and 100+ retail locations using high speed internet and Windows terminal services.Interacted with suppliers and consistently reduced telecom costs through reviews of equipment/service providers and implementations of new technology.Effectively conducted all moves/adds/changes for Head Office PBX’s (Nortel Meridians including new VOIP technologies).Successfully upgraded all telephone systems in 400+ retail locations.Tested all Y2K related issues for proprietary POS software and all related AS/400 applications. Trained 10 staff on changes to Proprietary POS software and multiple operating systems.Provided support for Head Office network (Microsoft 2003 server and Novell 5).Created Problem Tracking system using HEAT.Built scheduling scripts to communicate with POS systems using Remoteware.Verified all telephone bills for 400+ retail locations as well as Head Office.Verified all backups running successfully in 400+ retail locations.Directly supported retail locations using VPN and VNC software.Tested and implemented new modules for POS system in 400+ locations.Built remote desktop for 100+ retail locations using VPN and terminal servicesCreated scripts for transferring data from POS systems to AS/400 using REXX

Financial Analyst (1985 - 1987)

Created special reports as requested by senior management and provided regular business reports for management on a timely basis.Generated monthly P&L’s, balance sheets and Cash flow analysis for N.A. divisions.Helped automate the reporting system for North American divisions.Created accurate yearly budgets for 400+ retail locations as well as for the Head Office.Quantified cost cutting measures for senior management.

Education

Bachelor Business Administration, Schulich School of Business, York University, 1985

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