Stuart Fischbach

Email: aboskc@r.postjobfree.com

Address: **** **** **

City: Galveston

State: TX

Zip: 77550

Country: USA

Phone: 713-***-****

Skill Level: Experienced

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stuart Fischbach

2409 33rd Street, Galveston, TX 77550

713-***-****

r n I @ l I v e . c o m

EXECUTIVE SUMMARY

Software Consultant * IT Product Sales Support * Customer Relations Manager * Management Consultant

* Knowledgeable, consultative and high-integrity software sales professional with more than 20 years' experience driving business results through the delivery of cutting-edge, customer-centered technology solutions and support services.

* Vast knowledge of computer software products; recognized by colleagues as an expert technology consultant with current knowledge across a wide variety of products.

* Superior rapport-building, client relations and interpersonal skills; continually support prospects, clients and past customers by educating them on new technologies that may benefit their businesses.

* Possess a natural ability to turn potentially negative situations around by keeping lines of communication open and identifying creative solutions.

* Can understand complex technical information and then present it to others in a way that is both comprehendible and actionable.

* Expert at listening to clients' needs, earning their trust and delivering high-value solutions.

CORE PROFICIENCIES

* Product Management

* Client Relations/Customer Service

* Project Management

* Budgeting/Financial Management

* Systems Analysis

* Pre-Sales Software Consulting/Engineering

* Technical Services/Support

* Training & Mentoring

* Team Leadership

* Business Development

PROFESSIONAL EXPERIENCE

Respect & Integrity Consulting, Houston, TX May 2012 to Present

Entrepreneurial endeavor offering IT consulting and technology support services.

IT Consultant

* Provide PC, Mac and network guidance to clients in the Houston area. Specific offerings include server installations and upgrades, system documentation and network diagramming, onsite support and system installations, project management, virus and spyware/malware removal and prevention, and website setup and management.

* Maintain a strong commitment to collaboration and innovation; appreciated by clients for honesty, communication style and exceptional problem-solving skills.

* Key clients to date include: ACXIOM Direct Media, SAVEUR/Garden Design magazines, Edison Learning, NYNEX, AIGA, Forbes magazine, Major League Baseball franchises and Prudential Real Estate Management.

LAN & PC Services (LPS), Greenwich, CT May 2011 to April 2012

A technology solutions/support consulting firm, LPS operates as a high-level liaison, assisting customers in bridging business objectives with technology concerns and financial considerations.

Business Development Consultant

* Reputation as a skilled problem solver and team leader prompted invitation by firm's owner to join LPS in a supervisory role, managing company's rapid growth and planning.

* Credited for helping double revenues and employee staffing numbers during tenure; achieved this by providing strategic expertise from a wide spectrum of prior experience.

* Directly supervised four employees and numerous customer accounts, while also engaged in business and technical project planning.

During the period between 2007 and 2011, provided full-time care for a terminally ill parent while working in short-term consulting and technical support roles.

Verizon Wireless, Houston, TX September 2007 to April 2008

Verizon offers global voice and data services in more than 200 destinations around the world, and operates the nation's largest 4G LTE network.

Technical Support Consultant

* Recruited to support Verizon's wireless cellular and data customers from the Houston call center.

* Consistently delivered excellent ratings for customer satisfaction and achieved all required metrics for performance and call handling.

* Recognized for commitment to mentoring and supporting co-workers by sharing expertise. Also worked to develop new relationships and expand knowledge offered by fellow associates.

BMC Software, Inc., Houston, TX October 2000 to March 2007

Global provider of software that helps businesses manage services and applications across distributed, mainframe, virtual and cloud environments. Employs 6,500 people worldwide, with $2.2 billion in revenues in 2012.

Staff Product Management Consultant November 2004 to March 2007

* Ability to identify and communicate needed improvements in BMC's products led to promotion into a product management position; nominated for this role by the firm's other project managers.

* Gained international experience by coordinating efforts of global marketing teams and an India-based development team.

* Created, reviewed and updated technical product marketing and training materials for both internal and external audiences. Determined customer requirements, set product specifications, produced marketing materials, online WebEx & Ziff-Davis seminars and customer briefings.

Pre-Sales Software Consultant, Far West Region October 2000 to November 2004

* Consultative approach and success as a network administrator led to opportunity to join BMC, serving in the company's Far West Region.

* Quickly became known as a trusted advisor who paid meticulous attention to customer needs. This focus resulted in 100 percent retention of customers within the service region during tenure.

* Built and supported a 50-user Northwest PATROL User Group. This resource enabled members to easily exchange information and knowledge, which ultimately enhanced product line utilization and drove additional BMC sales.

* Astutely managed accounts and provided guidance for clients, smoothly bridging the technical "gap" between end users and product managers.

* Outstanding performance led to recognition as Software Consultant of the Quarter in 2002 and 2004, and BMC's Software Consultant of the Year for 2004.

OneBody, Inc., Emeryville, CA 1999 to 2000

Dot.com-era startup that provided credentialing for alternative health care providers.

Senior Network and Telecom Administrator

* Joined this startup company in its early stages, quickly learning all aspects of IT creation and growth. Primary role involved revamping the company's IT network, and managing both telecommunications and the help desk team.

* Designed, supervised and administered information systems comprised of Windows Server, SQL Server, Exchange 2000, SQL Server 7.0 and 2000, Solaris, Oracle, Linux, Cisco and other components.

* Formulated department budgets and collaborated with development staff and consultants to design a long-term road map for company's future direction.

* Exceptional performance led to an expanded role serving as technical lead for the ISP and hosting company selection committee, and supervising designer of SunGard disaster-recovery plan.

Acxiom Direct Media, Greenwich, CT and San Francisco, CA 1995 to 1999

A direct mail marketing agency specializing in mailing list management and direct mail strategies.

Project Consultant, Network Systems Infrastructure

* Recruited to serve as project manager, overseeing systems support for major direct-mail campaigns.

* Key projects and accomplishments included website development, Windows Domain & Exchange design and administration, Y2K remediation, remote office consolidation, Cisco administration, data warehouse web integration, support library maintenance and final-tier support.

EARLIER CAREER EXPERIENCE

Meigher Communications, L.P., Systems Management Consultant 1994 to 1995

The Edison Project, Information Systems Consultant 1993 to 1995

NYNEX Corporation (now Verizon), Systems Analyst and Network Administrator 1991 to 1994, 1996

EDUCATION

Bachelor of Science, Business Administration & Finance

Georgetown University, Washington, DC

Juris Doctor degree

University of New Hampshire Law School, Concord, NH

CERTIFICATIONS: CompTIA A+ Certified; ITIL - Foundation Certification, Service Management; Microsoft Certified Systems Engineer, Apple Macintosh Certification, A.S.C.; Novell Certified NetWare Engineer Program; Pragmatic Marketing Certified

TECHNICAL SKILLS

Microsoft Windows, Windows Server Family (Exchange, SQL), Microsoft Office (Word, Excel, Outlook, Access, PowerPoint), Linux, Mac OS & OSX, iOS, Android, Systems Management (BMC PATROL and Business Performance Manager, Microsoft SMS/System Center, SpiceWorks), Phone Systems (Audigy), Xactimate

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