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Customer Service Medical

Location:
New Market, AL
Posted:
September 28, 2012

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Resume:

Amy Payne

Email: abosav@r.postjobfree.com

Address:

City: New Market

State: AL

Zip: 35761

Country: USA

Phone: 256-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Virginia College, Huntsville AL 1/2001 to 5/2000 (Medical Office Administration)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Report development

Administrative support

Meet deadline

Schedule management

Self-starter

Current Procedural Terminology (CPT)

Filing and data archiving

Insurance eligibility verification

International Classification of Diseases (ICD.9CM)

Patient scheduling

Typing 85 WPM

Attention to detail

Microsoft Office skills

Report analyst

Administrative operations

Insurance processing

HCFA Common Procedure Coding Systems (HCPCS)

Health insurance processing

HIPAA compliance

Medical terminology

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Billing

Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Data Reporting

Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Professional Experience

July 2012 to Current

NPHC Huntsville, AL

Intake Coordinator

January 2011 to July 2012

Crestwood Medical Center Huntsville, AL

Contract Management/ Log Clerk

September 2008 to January 2011

Crestwood Medical Center Huntsville, Al

Data Analyst

May 2000 to September 2008

Crestwood Medical Center Huntsville, Al

Pre-Admissions Registrar

May 2000 to October 2007

Huntsville Ear Nose and Throat Assoc. Huntsvile, Al

Clinical Coordinator

Education

2000 Virginia College Huntsville, Al

Associate of Applied Science Medical Office Administration



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