Post Job Free

Resume

Sign in

Customer Service Help Desk

Location:
Buffalo, NY
Posted:
October 08, 2012

Contact this candidate

Resume:

raymond irizarry

Email: abos5s@r.postjobfree.com

Address: *** **** ********* ***

City: kenmore

State: NY

Zip: 14217

Country: USA

Phone: 716-***-****

Skill Level: Senior

Salary Range:

Willing to Relocate

Primary Skills/Experience:

Energetic dedicated bilingual professional with strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and social-economic statuses. With interest in a progressive fast pace company incorporating collaboration and creativity why utilizing my technical proficiency and second language.

Educational Background:

Job History / Details:

RAYMOND IRIZARRY

85 Busti Ave, Buffalo, NY 14201 Phone:716-***-**** Email:abos5s@r.postjobfree.com

Objective

Energetic dedicated bilingual professional with strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and social-economic statuses. With interest in a progressive fast pace company incorporating collaboration and creativity why utilizing my technical proficiency and second language.

Specialize Skills

Microsoft Office Windows Server Windows Vista (32/64-bit)

Open Office Windows 7 (32/64-bit) Graphic Editing (Photoshop)

Google Docs Mac OSX Email Client s

AV installation Tech Database Software (Access) RDP

Military (2000-2008) Spanish Fluency (Written/Verbal) Volunteer Experience

Active Directory Citrix Farm Novell Email / Messenger

VNC /Ultra VNC Lotus Notes GroupWise

McAfee Antivirus Norton Antivirus

Certification: A+ and Network +

Professional Experience

Print Doctor Inc. Buffalo, NY

7/2012 9/2012

Field Tech

Maintained and repaired Networked Printers, Fax machines at Buffalo Mercy Hospital onsite and offsite location.

Managed database of offsites and onsites supplies (Ex. Toner, Drums, Fuses)

Installed Printer Drivers on PC

Murtech Consultant Inc. (Client: Capital One) Amherst, NY

5/2012 7/2012

Service Tech

Prepared New Bank Teller and Drive through Computers for 28 different branches

Installed and tested Tellers software and drivers, updates

Setup and tested Bank tellers scanners and check printers, network printers

Kept inventory of all supplies both hardware and software for branches.

Buffalo Xerographix Inc. Tonawanda, NY

3/2012 - 5/2012

Field Tech

Repaired and maintained Xerox Printers.

Setup and configured Network Scan, Scan to email, Scan to PC, Workflow Scanning.

Installed Printer Drivers on Pc

Trained Customers on the use Xerox Printers

Personal Computers Inc. Buffalo, NY

9/2011 2/2012

Help Desk Technical Support Specialists

Provided help desk support to multiple Clients (Evans Bank, National Fuel, Healthworks, Healthelink, Healthenet, Fidelis, Independent Health.

Research, diagnose, verify, and document hardware, software and networking issues

PC client network connectivity, Password resets,General PC hardware diagnosis

Printers, drivers and queues

Advantage technical resourcing (Client: Xerox, Help Desk) Buffalo, NY

3/2011 9/2011

Xerox Help desk Analyst

Employed by Xerox as a contractor to the Buffalo Public Schools

Responsible for managing the help desk and all technical problems of over 350 copy machines for the Buffalo Public Schools system and City Hall, Coordinate repairs to specialists

Manage IT Database troubleshooting incidents/tickets

TekSystems (Client : HSBC, Dept NAHD) Buffalo, NY

8/2010 1/2011

Tier 3 Support Analyst:

Managed corporate accounts and branch technology through remote support

Multi national territories totaling over 450 branch locations

Trained agents and wrote knowledge base docs to support project development while

supporting collaborative troubleshooting of trouble tickets with global team

Fiserv Amherst, NY 5/2010 7/2010

Customer Service Support

Provided customer service support for both inbound and outbound calls

Educated bank members on the Federal Regulation E (overdraft protection)

Daily management of inbound and outbound call lists

Indian Trace Apartments Riviera, Fl

2/2008 - 1/2010

Leasing Consultant

Leasing, payment collection, maintenance orders, updating data bases

Staffing, training, and technology support

SunLync Williamsville, NY

2 month assignment / 2010

Help Desk

Help desk and customer support for Sunlync systems software

Managed installation and service appointments

HSBC Center Buffalo, NY

3month assignment

Bank Card Security

Credit and Debit card holders investigating claims of fraud

Proactive account monitoring

Invitrogen Buffalo, NY

3 Month Assignment

Help Desk

Help desk and customer support

Maintain onsite data base on server both PC s

World link Citigroup Lockport, NY 3 months Assignment

Help Desk

Payment services, helped with payments via ACH and GIRO clearing systems

Electronic fund transfers processing

Adelphia Communications, Corp. Buffalo, NY

2000-2005

Bilingual level 1, 2, and 3 Engineer Support Powerlink

Provide both Spanish and English nation-wide support for Powerlink sales, services, billing inquiries, marketing promotions, upgrades, change of service, hardware/software technical support and modem provisioning

Schedule service appointments for Powerlink installation, repair and disconnection

Research, diagnose, verify, and document hardware, software and networking issues

Prodigy Internet Buffalo, NY

1999 - 2000

Customer service/sales/tech support

Assisted by providing team lead support to agents regarding performance

Provided interpreting support for Spanish speaking client base

Intern - American Diabetes Association

Worked 10-15 hrs/wk while in college, and maintained a 3.8 G.P.A.

Participated in screening and interview process

Provided interpreting support for Spanish speaking client base

Camp Counselor

Developed leadership and team building skills and awarded Favorite Counselor Award

Created and designed marketing material for recruitment and public relations

Education and Training

Art Institute, Pittsburgh, PA - B.S., Graphic Design, 2007-Present GPA 3.8

New Britain High School, New Britain, CT - Diploma

E.C. Goodwin Technical School,New Britain, CT - Completed training in Macintosh Computers

Reference

Will be furnished upon request



Contact this candidate