Mikiala Fleming

Email: abos3b@r.postjobfree.com

Address:

City: woodland hills

State: CA

Zip: 91364

Country: USA

Phone: 661-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Mojave High School Las Vegas Nv, Las Vegas NV 1/2001 to 6/2003 (all)

Job History / Details:

Career Overview

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Microsoft Office. Over 5yrs in customer service

Large cash/check deposits

Store maintenance

Inventory control

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Problem solver

Courteous demeanor

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Quick learner

Proficient in cash management

Shipping and receiving professional

Customer service expert

Multi-line phone talent

POS systems expert

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

February 2009 to January 2011

Bally's Hotel and Casino

Overnight Cashier

s Employee of the month, Customer Service Badge.

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

June 2006 to September 2008

Ups-Freight

Adminstrative Asst/ Dispatcher

Closing new clients, Setting up appointments for potential clients,filing,faxing and organizing paperwork.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.

January 2007 to June 2008

Citicards Citigroup Las Vegas, Nevada

Operation Service Rep

s Helping customers with financial issues,updating customers profile information,signing the customers up for reward points.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints.

Implemented marketing strategies which resulted in 12 percentage growth of customer base.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

May 2005 to July 2006

Wal-mart Supercenter

Overnight Cashier

s Keeping count of my register, Ringing customer up, price checking items,closing out my register at the end of the night.

Assisted customers with store and product complaints.

Interacted with customers and retail buyers to expedite orders.

Operated a POS system to itemize and complete an average of 100 percentage customer purchases.

Educational Background

June 2003 Mojave High School Las Vegas Nv Las Vegas, Nevada

High School Diploma all

3.5 GPA

Student body government representative

Top 10 percentage of class

Professional Training

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