Customer Service Manager

JoAnn Brockington

Email: ********@**********.***

Address:

City: Sumter

State: SC

Zip: 29150

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Sumter High School, Sumter SC 1/2001 to 6/1992 (math)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Training development

Shipping and receiving

Credit card processing

Multi-line phone usage

Listening skills

Strong client relations

Trusted key holder

Strategic sales knowledge

Adaptive team player

Floor set design expertise

Fast learner

Accomplishments

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

November 2011 to Current

K Mart Sumter, S.C.

C.S.R Layaway

Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

August 2007 to August 2011

Maxway Sumter, S.C.

Asst. Manager - Manager

Computer knowledge .

Company Inventory.

Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Prepared sales slips and sales contracts.Helped customers with questions, problems and complaints in person and via telephone.

November 2002 to February 2008

Lowes Home Improvement Sumter, S.C.

Head Cashier - Night Stocker

Stocked shelves and supplies and organized displays.

Verified that all customers received receipts for purchases.

Trained and served as a peer coach for new sales associates.

Developed positive customer relationships through friendly greetings and excellent service.

August 1999 to February 2003

Youngs Market Sumter, S.C

C.S.R - Asst. Manager - Manager

Trained and served as a peer coach for new sales associates.

Stocked shelves and supplies and organized displays.

Verified that all customers received receipts for purchases.

Organized racks and shelves to maintain the visual appeal of the store.

Greeted customers and ascertained customers' needs.

Bank verified informations.

Cash balancing.

March 1997 to March 1999

GoldKist Sumter, S.C.

Deboning

The responsible was to deboning the whole bird into parts.

Educational Background

1992 Sumter High School Sumter, S.C.

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