GABRIELA PEREZ
Email: aborv4@r.postjobfree.com
Address:
City: Tracy
State: CA
Zip: 95376
Country: USA
Phone: 209-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
find a permanant job
Educational Background:
High School Dipolma from tracy adult school, Tracy CA 1/2001 to 5/2004 (ged)
Job History / Details:
Core Qualifications
Quick learner
Cash register expertise
Positive and friendly
People-oriented
Flexible
Courteous demeanor
Energetic work attitude
cashiering skills
customer service skills
Experience
September 2010 to July 2011
juanluis churintzio, michoacan mexico
customer service
Effectively managed a high-volume of inbound and outbound customer calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Addressed customer service inquiries in a timely and accurate fashion.
October 2007 to April 2010
kragen auto parts tracy, ca u.s
delivery driver/ sales
Recommended and helped customers select merchandise based on their needs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Received and processed cash and credit payments for in-store purchases.
Contacted other store locations to determine merchandise availability.
Delivered auto parts to shops
September 2005 to October 2007
golden state financing tracy, ca u.s
telemarketing
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Listened attentively to client feedback
February 2002 to March 2004
bank of america stockton, ca u.s
teller
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Processed sales referrals and promoted bank services and products, resulting in [] percentage branch sales increase.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Organized, stocked and maintained the teller window area.
Processed cash withdrawals.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Handled various accounting transactions.
Examined checks for identification and endorsement.
Education
1999 tracy adult school tracy, ca
GED