Post Job Free

Resume

Sign in

Customer Service Sales

Location:
Tracy, CA
Posted:
October 07, 2012

Contact this candidate

Resume:

GABRIELA PEREZ

Email: aborv4@r.postjobfree.com

Address:

City: Tracy

State: CA

Zip: 95376

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

find a permanant job

Educational Background:

High School Dipolma from tracy adult school, Tracy CA 1/2001 to 5/2004 (ged)

Job History / Details:

Core Qualifications

Quick learner

Cash register expertise

Positive and friendly

People-oriented

Flexible

Courteous demeanor

Energetic work attitude

cashiering skills

customer service skills

Experience

September 2010 to July 2011

juanluis churintzio, michoacan mexico

customer service

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Addressed customer service inquiries in a timely and accurate fashion.

October 2007 to April 2010

kragen auto parts tracy, ca u.s

delivery driver/ sales

Recommended and helped customers select merchandise based on their needs.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Received and processed cash and credit payments for in-store purchases.

Contacted other store locations to determine merchandise availability.

Delivered auto parts to shops

September 2005 to October 2007

golden state financing tracy, ca u.s

telemarketing

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Listened attentively to client feedback

February 2002 to March 2004

bank of america stockton, ca u.s

teller

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Processed sales referrals and promoted bank services and products, resulting in [] percentage branch sales increase.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Organized, stocked and maintained the teller window area.

Processed cash withdrawals.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Handled various accounting transactions.

Examined checks for identification and endorsement.

Education

1999 tracy adult school tracy, ca

GED



Contact this candidate